This topic

Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:22:59 GMT

Hi,

I have a BT email address (as part of my BT Broadband deal) and I'd like to know how I can set up auto forwarding of emails so that they are sent to a gmail account. Can anyone please help with the latest way to set this up?

Also, can I ask, if I manage to set up autoforwarding... will it mean that I will have two copies of the forwarded email (one in my gmail... and one in the BT email where the message was originally received)? Ideally, I'd want to be able see the email in my gmail account - but still have the original copy in my BT email inbox as well.

Also, will the autoforwarding feature send the entire contents of my BT inbox to my gmail account... or will it ignore messages that were in my inbox before I implemented forwarding (and only forward 'new' messages)?

Many thanks for your help.

Re: Auto forwarding email from a BT email to a non-BT email

imjolly — Tue, 19 May 2026 17:36:09 GMT

Why don't you set up you BT email account on Gmail using BT mail setting for IMAP. That way you you get the full BT email account on Gmail

That's how I now pick up my BT mail and very seldom actually access BT mail

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:38:47 GMT

Thank you very much for the rapid reply.

Unfortunately, that may be a bit beyond my capabilities at the moment. I will try to delve into it a bit and see if I can do that in the future. However, is there a quick fix I can implement in the very short term?

Thanks again

Re: Auto forwarding email from a BT email to a non-BT email

licquorice — Tue, 19 May 2026 17:46:23 GMT

In BT webmail, go to Settings>mail>auto- forwarding

You can choose whether to keep a copy of the mail in BT mail. Existing mails in your inbox won't be forwarded, only new mails.

Re: Auto forwarding email from a BT email to a non-BT email

imjolly — Tue, 19 May 2026 17:45:53 GMT

These are the server setting if you need to enter manually

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Auto forwarding email from a BT email to a non-BT email

gg30340 — Tue, 19 May 2026 17:46:07 GMT

See the following link

Auto-forward in BT Mail | BT Help

You can set it to leave a copy of the forwarding email in your BTMail.

When you set up forwarding it will only send the emails that are received after the set up. It will not forward any emails you have already received.

You would be better to do as @imjolly has suggested and set up your BTMail account in gmail as an IMAP account and it will then show all the folders and emails that are already on the BT servers as well as any you now receive.

See link how to do that.

Add another email account on your computer - Gmail Help

It should set up without any issues but in case you need the BT server settings see the following link.

BT Email server settings | BT Help

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:49:53 GMT

Thank you. That's all my questions answered. Thanks again.

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:50:36 GMT

Superb. Thank you for the information

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:51:44 GMT

Many thanks for the detailed information. Much appreciated.

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:55:07 GMT

Sorry... my 'thank you replies' don't seem to say who it was I was thanking (I've not used this forum much - so didn't realise the reply protocol). I was trying to thank each of the valued contributors for their help. So my messages are in the order that I received comments/advice. Hope you all can see how much I appreciated your rapid help. Thanks again.

Re: Auto forwarding email from a BT email to a non-BT email

EEZEPECE — Tue, 19 May 2026 17:59:54 GMT

I've implemented auto-forwarding. The got someone to send me an email... and it forwarded successfully to my gmail (and it kept a copy in my BT inbox). However, I've received some more emails since then (into BT email)... but none have been forwarded. So it seemed to be working... but now isn't. Anything I've done wrong?

Re: Auto forwarding email from a BT email to a non-BT email

gg30340 — Tue, 19 May 2026 18:02:58 GMT

@EEZEPECEwrote:
Sorry... my 'thank you replies' don't seem to say who it was I was thanking (I've not used this forum much - so didn't realise the reply protocol). I was trying to thank each of the valued contributors for their help. So my messages are in the order that I received comments/advice. Hope you all can see how much I appreciated your rapid help. Thanks again.

If you use the forum in future you can "quote" the message that you are replying to if you click on the 3 dots above the reply to box and select the quote icon. You then add your reply and it shows what you are replying to.