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BT Email forwarding - e.g. to GMAIL does not work why?

ochapple — Sun, 24 May 2026 06:35:47 GMT

Why do emails received to BT and forwarded automtically in the account settings, not get sent or received by Gmail?

Re: BT Email forwarding - e.g. to GMAIL does not work why?

gg30340 — Sun, 24 May 2026 06:43:24 GMT

Are you a BT Broadband customer?

Re: BT Email forwarding - e.g. to GMAIL does not work why?

imjolly — Sun, 24 May 2026 08:16:19 GMT

@gg30340

see other post @ochapple is ex BT on basic mail

Re: BT Email forwarding - e.g. to GMAIL does not work why?

gg30340 — Sun, 24 May 2026 11:04:56 GMT

As you are no longer a BT broadband customer your email account will be a BTMail Basic account which does not allow the use of email clients and email apps.

It was also not to allow email forwarding however it seemed to be pot luck if was de-activated on some email accounts.

Some people found it still worked while others found it did not and some found that initially it did work but through time it was eventually stopped. No doubt when BT were doing a purge or an update.

It may be the case that it has now been deactivated on your BTMail account.