Pin Text - Hacking Attempt - What can be done?

Twitch199 — Wed, 27 May 2026 04:46:17 GMT

Hi - For weeks now I am receiving Pin Texts that I did not trigger - clear that someone is attempting to brute force hack my account. With only a 4 digit pin its just a matter of time! Have phoned BT and seems they choose not to do anything (why they don't start with a longer pin like 8 digits is beyond me).

Given that its easy once in to change the telephone number on the 2FA given that BT wont allow a alternative email address to be used on 2FA email verification - thus if they hack my mail they can change the telephone number.

Does anyone have any useful advise (past change your password which does not stop the texts/brute force attempts) - or do I have to either wait for them to be successful in hacking my account?

Re: Pin Text - Hacking Attempt - What can be done?

Peter_W — Thu, 28 May 2026 12:19:56 GMT

Thanks for taking the time to flag this, @Twitch199

I've highlighted this with our email team for their awareness.

In the meantime if you need any support with your account, please don't hesitate to give our team a call, and they can double check everything at our end.

Peter

This topic

Pin Text - Hacking Attempt - What can be done?

Re: Pin Text - Hacking Attempt - What can be done?