https://community.bt.com/t5/General-email-queries/Need-closure-of-legacy-btconnect-com-email-accounts-not-linked/m-p/2462954#M123727 <P>Hi,</P><P>I have two old legacy btconnect.com email accounts that I do not use but I can see that they are still active and receiving mail. I can still access them on an old device, but they are not recognised by the current BT login system because they are not linked to a modern BT ID or active BT broadband account.</P><P>I have tried both phone support and online chat, but cannot get past account verification because I no longer have a BT account.</P><P>One of the mailboxes appears to be receiving emails relating to a money withdrawal from a gambling account that is nothing to do with me, so I am concerned about possible unauthorised use and would like both email accounts permanently closed as soon as possible.</P><P>Could a moderator please advise how I can get these legacy mailboxes referred to the appropriate team for closure/security review?</P><P>Thanks.</P> Wed, 27 May 2026 09:45:53 GMT dallas85 2026-05-27T09:45:53Z https://community.bt.com/t5/General-email-queries/Need-closure-of-legacy-btconnect-com-email-accounts-not-linked/m-p/2462954#M123727 <P>Hi,</P><P>I have two old legacy btconnect.com email accounts that I do not use but I can see that they are still active and receiving mail. I can still access them on an old device, but they are not recognised by the current BT login system because they are not linked to a modern BT ID or active BT broadband account.</P><P>I have tried both phone support and online chat, but cannot get past account verification because I no longer have a BT account.</P><P>One of the mailboxes appears to be receiving emails relating to a money withdrawal from a gambling account that is nothing to do with me, so I am concerned about possible unauthorised use and would like both email accounts permanently closed as soon as possible.</P><P>Could a moderator please advise how I can get these legacy mailboxes referred to the appropriate team for closure/security review?</P><P>Thanks.</P> Wed, 27 May 2026 09:45:53 GMT https://community.bt.com/t5/General-email-queries/Need-closure-of-legacy-btconnect-com-email-accounts-not-linked/m-p/2462954#M123727 dallas85 2026-05-27T09:45:53Z https://community.bt.com/t5/General-email-queries/Need-closure-of-legacy-btconnect-com-email-accounts-not-linked/m-p/2462966#M123728 <P>This is the BT residential forum, you need to post on the business forum for issues with business email addresses.</P> Wed, 27 May 2026 11:17:03 GMT https://community.bt.com/t5/General-email-queries/Need-closure-of-legacy-btconnect-com-email-accounts-not-linked/m-p/2462966#M123728 licquorice 2026-05-27T11:17:03Z