https://community.bt.com/t5/General-email-queries/Folders/m-p/2463744#M123809 tried this twice, it didn't work Sun, 07 Jun 2026 13:09:08 GMT raykay2 2026-06-07T13:09:08Z https://community.bt.com/t5/General-email-queries/Folders/m-p/2463713#M123807 <P>I use Thunderbird to read my emails but I have lost all my inbox folders! They are still on the BT email page, how can I transfer them to Thunderbird?</P> Sat, 06 Jun 2026 17:18:00 GMT https://community.bt.com/t5/General-email-queries/Folders/m-p/2463713#M123807 raykay2 2026-06-06T17:18:00Z https://community.bt.com/t5/General-email-queries/Folders/m-p/2463714#M123808 Easiest way is to delete your account on Thunderbird and then add it afresh. That'll force Thunderbird to download all your folders from the BT servers. This happened to me (once) and I resolved it that way, but no idea why it happens. Sat, 06 Jun 2026 17:37:06 GMT https://community.bt.com/t5/General-email-queries/Folders/m-p/2463714#M123808 chrisjp 2026-06-06T17:37:06Z https://community.bt.com/t5/General-email-queries/Folders/m-p/2463744#M123809 tried this twice, it didn't work Sun, 07 Jun 2026 13:09:08 GMT https://community.bt.com/t5/General-email-queries/Folders/m-p/2463744#M123809 raykay2 2026-06-07T13:09:08Z https://community.bt.com/t5/General-email-queries/Folders/m-p/2463757#M123810 <P>Sounds like you have your BT MAIL set up on pop3 and not IMAP.&nbsp; You need to set BT mail on IMAP and then thunderbird account also on IMAP and then they should mirror each other</P> Sun, 07 Jun 2026 16:00:39 GMT https://community.bt.com/t5/General-email-queries/Folders/m-p/2463757#M123810 imjolly 2026-06-07T16:00:39Z