This topic

BT refuses to block phishing emails

FEDUP2016 — Mon, 08 Jun 2026 11:54:06 GMT

How many of you have received these sort of emails on your BT email Inbox?

Apparently BT/EE is happy to see a customer receive phishing emails purporting to come from BT/EE in our BT email in boxes for the last six months or so.

Executive complaints can't be bothered, despite the two Technical Complaints Managers at EE Teesside/Darlington acknowledging the problem.

BT CAN'T EVEN BE BOTHERED TO SHOVE THEM INTO THE SPAM FOLDER as they do with those purporting to have come from McAfee.

The emails have been forwarded to abuse and phishing and report - but of course no action, no solution.

The problem seems to be that BT can't differentiate between their staff/contractors and bad actors. As if a friend is likely to send an email :-

'Oh you must sign up for a BT EE account for at a PREMIUM PRICE'

STRANGE that BT's own internal email system blocks these forwarded emails, so why the HELL is BT allowing and sending the rubbish into my BT email in box ???????????

Examples include:

Your Name Is on the BT Safety Rewards List

Fwd: Improve Your BT WiFi for Less Today

Fwd: Guaranteed 60% off for BT survey completers

Many can't be copied since the attachments within the emails are possibly dangerous.

Perhaps someone would like to deal with BT Commercial and the Main Board to remind them of their obligations under the Company's Code of business practice and code of ethics.

https://www.bt.com/about/bt/our-company/our-business-practice-and-code-of-ethics

OK?

Re: BT refuses to block phishing emails

Kimberlin — Mon, 08 Jun 2026 12:07:17 GMT

@FEDUP2016 I'm sure you must realise, that what you've posted is, with respect. pointless. This is a customer to customer help forum and your posts don't go to BT nor do their Executive Complaints department etc, read them.

As I'm always fairly blunt, it's a choice to have BT email, you don't have to have it. You can always change email provider as inconvenient as that may be and you'd probably save yourself a whole lot of your own time and unecessary drama.

Re: BT refuses to block phishing emails

gg30340 — Mon, 08 Jun 2026 12:30:20 GMT

Perhaps you should read up on how spam works and how spammers go to great lengths to get past the spam filters and why spam does not necessarily affect everyone that uses email.

There are over 170 to 188 billion spam emails are sent worldwide every day. If it was that easy for Email Service Providers to stop them do you not think it would have been done by now.

There are things that you can do to help deal with the spam, such as do not open them. If you do you are alerting the spammers that your email account is live and they will continue to send you more spam.

Hover your mouse over the sending email address and it will show you the true email address of the sender. If it is spam it will most certainly not be that of the genuine company that it is purporting to be from.

Do not post your email address online unless it is 100% necessary and only give it to known trusted sites.

If you do have to give an email address to a site that you have not used or know anything about, open a gmail account and use that. If it starts to get spam you can just dispose of it and get another gmail address.

If you have opened an email and the offer seems too good to be true it most likely is.

If you are receiving massive amounts of spam consider disposing of your BTMail email address and start a new email account. It might take a bit of effort to let all your contact know the new address but once it has been done you can close down the "old" email address.

Try setting up "Rules" in your email account using certain words that are common on the spammers emails that are not common on genuine emails and have them either directed to the spam folder or deleted.

You should check your antivirus malware program, many of them have "sub programs" that can scan your email accounts and either mark or delete or quarantine suspected spam emails.

You should also check to see if your email address has been the subject of a data breach.

You can use this link to check.

Have I Been Pwned: Check if your email address has been exposed in a data breach

If it has been stolen you at the very least need to secure your account or better still stop using the email account because once it is in the spammers domain it can not be un-stolen and the email address can be cloned and used to send spam emails purporting to be from your email account.

See link

Using BT Mail's anti-spam features | BT Help

Re: BT refuses to block phishing emails

AlexMac — Fri, 12 Jun 2026 14:05:25 GMT

How unsympathetic of you Kimberlin? I too experience the odd phenomenon that while the vast majority of phishing emails are still diverted into spam by BT's historically excellent filters, in the past year, the ones which reach my in-box are those purporting to be from BT themselves? As if the inclusion of a BT logo spoofs their own Spam filter? I came to this forum
a) to see if others were experiencing this. and
b) in case anyone had constructive or helpful advice?
You, @Kimberlin clearly don't.

However, thanks to the Distinguished Sage above, for their more helpful reply

Re: BT refuses to block phishing emails

Kimberlin — Fri, 12 Jun 2026 14:15:10 GMT

@AlexMac Thank you for your kind words, it’s always appreciated 👍