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Reply to email

MaryElizabeth — Thu, 11 Jun 2026 11:17:57 GMT

I can't reply to emails from my iphone, but I can from my PC.

I compose the reply and send but it just completely disappears.

This suggests a problem with something on my iphone I suppose but I don't know how to rectify it. It's only recently started happening, nothing else has changed.

Re: Reply to email

gg30340 — Thu, 11 Jun 2026 12:09:11 GMT

How are you accessing your BTMail account on your iPhone. Is it with an email app and if so which one or are you using a web browser and if so which one?

Have you tried anything to try and resolve the problem?

Have you tried restarting your iPhone?

Re: Reply to email

MaryElizabeth — Thu, 11 Jun 2026 13:09:24 GMT

Hi thanks for your reply.

I'm using BT Email app on my iphone and yes I have tried restarting it.

Not tried anything else cause I just don't know what to try.

When it's happened and I'm needing to reply on my iphone , I attempt it, but end up going to my PC when I can and doing it on there.

Re: Reply to email

gg30340 — Thu, 11 Jun 2026 13:21:49 GMT

Try uninstalling the BTMail app from your iPhone then restart the iPhone and reinstall the BTMail app.

Re: Reply to email

MaryElizabeth — Thu, 11 Jun 2026 13:38:32 GMT

Oh my god I think that's worked.

Just did a test from on an email on my iphone.

I was very nervous doing it all as I'm not too confident on tech, but it seems to have worked ok.

Thank you so much for your advice.