This topic

Creating new Email accounts

Jose1972 — Sun, 14 Jun 2026 16:54:29 GMT

I have started using my BT Email account and last week created two email addresses.....all is fine and working as it should. later in the week I tried to create another account and received a message along the lines of you can only create one email per day. I have now waited a week and I am still receiving the same message, I have tried to get this block removed, does anyone know if there is a phone number that will get me through to someone who can help. I have two accounts one being with EE, they share the same login and mobile details, I am wondering if this is flagging something up in the system. Secondly has anyone managed to successfully add external email addresses to their account, I have attempted this and the system just hangs up trying to verify the account. Thankyou all in advance for reading this querey. Joe

Re: Creating new Email accounts

gg30340 — Sun, 14 Jun 2026 18:05:15 GMT

Did you become a BT Broadband customer after October 2022 or were you are a customer prior to October 2022 and did you have at least one active email account prior to that date?.

Re: Creating new Email accounts

Jose1972 — Sun, 14 Jun 2026 18:59:13 GMT

I have had my BT account for over ten years, the email account has been active and its part of my package. I created two new email accounts last week, no problem at all. I want to create another account but the system is telling me only one a day and I will have to wait until tomorrow or later....or something to that effect, that has been practically a week ago. I understand that there is a clock and I would like it reset.

Re: Creating new Email accounts

imjolly — Sun, 14 Jun 2026 19:09:26 GMT

If you also have an EE account are you currently an active BT or EE broadband customer?

Re: Creating new Email accounts

licquorice — Sun, 14 Jun 2026 19:47:38 GMT

No idea why anyone would willingly create a new BT email account. Just create a Gmail or Outlook account that can be used with any ISP.

Re: Creating new Email accounts

Jose1972 — Sun, 14 Jun 2026 21:16:10 GMT

I have both accounts active.....both broadband with Voip. The accounts are at separate properties Originally the EE was Plusnetnet, BT bought them and i got forced to move to EE to keep my phone number.

I am asking for help to lift a block on creating accounts that should have been lifted after 24 hours. Please.

Re: Creating new Email accounts

gg30340 — Mon, 15 Jun 2026 07:16:23 GMT

Nobody on this forum including the moderators have access to your account. You will need to contact BT 0330.1234.150 and ask for the BTMail email team and they should be able to help.