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Can’t change password after by sops access to mail

andy_mu — Tue, 16 Jun 2026 13:53:59 GMT

I’m finding it impossible to to change my password after bt freezes account as suspicious activity suspected. Bt message tells me I need to reactivate account but when I try this it wants to send a validation code to my email which I can’t access????? Any advice appreciated on ******

[Mod edit - removed email address. Please do not post personal details in the community]

Re: Can’t change password after by sops access to mail

gg30340 — Tue, 16 Jun 2026 13:07:39 GMT

You need to remove your email address. This is a public forum and you could end up with a load of spam.

Anybody that can help will reply by posting a message on this thread.

Re: Can’t change password after by sops access to mail

gg30340 — Tue, 16 Jun 2026 14:17:21 GMT

Are you able to access your MyBT?

If you are you need to go to "Your Details" then "Personal Details" and go to "Contact Details where it states "This is the email address and mobile number we will use to send recovery details to if something goes wrong. The email address used must be different to your BT ID username". Make sure you use a non BT email address.

If you can not get into your MyBT you will need to contact BT 0330.1234.150 and ask them to reset your password.