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Unable to validate the information provided when logging onto mail

keithp — Thu, 25 Jun 2026 14:37:19 GMT

I get this message when trying to log onto mail:

Unable to validate the information provided.

No matter where I try - Google, Edge still has the same message.

Any ideas?

Keith

Re: Unable to validate the information provided when logging onto mail

snb1 — Thu, 25 Jun 2026 14:51:44 GMT

I get this message "Unable to validate the information provided "and have tried everything including clearing cache, using different web browsers (google, firefox etc), using an independent machine not used before and get this error every time too what ever I try. So would also like to know how to solve.

Re: Unable to validate the information provided when logging onto mail

pumagirl123 — Thu, 25 Jun 2026 15:06:42 GMT

🤣🤣🤣 Sorry guys, just can't help myself...it's a JOKE!! 🤣🤣🤣

Having intially sorted this escapade out and enjoyed being able to aceess email, both on iPhone and online...we're back to where we started, or so it appears!

Really, isn't it about time you got your act together and sorted these issues once and for all...it's getting rather tedious now don't you think?

I know we are in the midst of a heatwave here, but please, I'm really hoping that this will not be the excuse used...Light and tunnel comes to mind, but will it be, that is the question?

Watch this space eh? 😘 🙏

Re: Unable to validate the information provided when logging onto mail

keithp — Thu, 25 Jun 2026 15:58:48 GMT

Do you mean me to sort it out? or BT?