This topic

unable to access Btinternet emails on iphone

cami11a — Thu, 02 Jul 2026 08:34:48 GMT

I am unable to access my emails on my iPhone. It says Btinternet server not responding. I can access btinternet emails on my computer and iPad.

I have

- changed the password on the computer and phone and I still cannot access emails via my phone.

- turned the phone on and off.

- turned wifi on and off

Server is still not responding. What do I do next?

Re: unable to access Btinternet emails on iphone

gg30340 — Thu, 02 Jul 2026 09:01:48 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

Re: unable to access Btinternet emails on iphone

cami11a — Thu, 02 Jul 2026 13:00:16 GMT

No I am no longer a BT customer apart from my Btinternet email address. I would like to change to the Prime subscription service, but I am unable to log into BT. So how do I make the switch?

Re: unable to access Btinternet emails on iphone

licquorice — Thu, 02 Jul 2026 13:44:31 GMT

Call the Premium Mail team 0808 100 6778