This topic

Cancel BT Premium Email

alisonsemple — Fri, 03 Jul 2026 17:03:15 GMT

I need to cancel Premium BT email. I've tried both the general and the Premium helpline numbers but there's no reply on either after 45 minutes. Can someone please contact me to cancel the account.

Re: Cancel BT Premium Email

imjolly — Sat, 04 Jul 2026 09:20:22 GMT

The forum mods do not have account access so you need to phone premium email 08081006778 and they should help you

you could also try billing team using message now and see if they will help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cancel BT Premium Email

alisonsemple — Sat, 04 Jul 2026 11:17:49 GMT

I’ve tried multiple times to call the regular and premium email numbers, and it is never answered, however long I wait on hold. I’ve sent a complaint, which I’m hoping should get a response.