This topic

Email

enfield250 — Tue, 07 Jul 2026 15:15:30 GMT

Hello!

I had my BT email hacked a while ago now, and not for the first time. So I created another email address.

I use Outlook 2013 as a client, but email do not come through to the new address, for example the last email I recieved was last Tuesday 30 June.

Also on the new email address I get Sync issues 1 ( this computer only).

Anyone have a clue as to what's going on.

cheers,

Colin

gg30340 — Tue, 07 Jul 2026 15:19:55 GMT

Are you receiving emails if you logon to your BTMail account using a web browser (webmail) ?

Have you checked that you are using the correct settings as per this link.

Have you tried using a different email client such as Thunderbird in order to see if the problem is with Outlook which I suspect it will be.

enfield250 — Wed, 08 Jul 2026 05:50:41 GMT

Just turned on my laptop and all the emails now show all 237 of them.

I have changed nothing any idea why this happens, I have two other email addresses that work pefectly.

Chris__S — Wed, 08 Jul 2026 07:27:56 GMT

Thanks for updating us on the situation.

It's odd that they've now reappeared. I'm glad that you now have the emails that were missing.

If you notice the same issue again, just let us know, and we can make sure this gets investigated further for you.

Chris S