This topic

Missing email

enfield250 — Tue, 14 Jul 2026 13:24:06 GMT

Hello!

I sent a query last week about an email not sending email from the server to MS office 2013 Outlook.

I tried everything suggested, in the finnish I detleted the account and re built it, it camback as Pop3 and not Imap.

I now have another email address that has been working for years without a problem, but since I rebuilt the other address it does not receive email, although they are on the server. I am loathe to rebuild this one as it has important emails on it that I don't want to lose. Ant ideas please,

Colin

Re: Missing email

licquorice — Tue, 14 Jul 2026 15:14:36 GMT

Outlook 2013 gives you the choice of POP3 or IMAP when configuring it. Both are supported by BT

IMAP uses port 993, POP3 uses port 995

Re: Missing email

gg30340 — Tue, 14 Jul 2026 16:35:12 GMT

I have assumed that you are still a BT Broadband customer or paying for your email through a BT Premium email account.

Unless you have a desperate need to use Outlook, stop using it and install the free Thunderbird email client making sure you set it up as an IMAP account.

As long as all your emails are still on the BT server, which you have said they are they will be available via Thunderbird and on BTMail using a web browser.

If you do decide to set up Thunderbird, the settings should automatically populate but if they don't or you wish to check them see the following link.

BT Email server settings | BT Help

Re: Missing email

enfield250 — Wed, 15 Jul 2026 11:44:00 GMT

Hello!

I have just tried to use Thunderbird and for my main account it worked ok, but the other two accounts all I get is Autherntication Error. I have checked the passwords and they are correct. However, I have just received a message from BT saying I have 9 deliveries Pending please confirm.