This topic

Outlook

dtwarren — Wed, 15 Jul 2026 12:11:39 GMT

My New Outlook will not connect with my bt email

Re: Outlook

gg30340 — Wed, 15 Jul 2026 12:17:01 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

If you are have you checked the Outlook settings are as per this link.

BT Email server settings | BT Help

Re: Outlook

dtwarren — Wed, 15 Jul 2026 12:23:12 GMT

My BT email account is a 'Standard' account.

Re: Outlook

gg30340 — Wed, 15 Jul 2026 12:28:45 GMT

Have you checked the second part I mentioned?

What happens when you try to use Outlook?

Re: Outlook

dtwarren — Wed, 15 Jul 2026 12:30:19 GMT

All settings are correct but New Outlook does not receive or send emails and i have lost the use of Classic Outlook.

Re: Outlook

gg30340 — Wed, 15 Jul 2026 13:02:06 GMT

Re-check your settings and make sure that you have not ticked the box "Require Secure Password Authentication".

Also make sure that for the Outgoing server it is ticked "use same as my incoming mail server"

Re: Outlook

dtwarren — Wed, 15 Jul 2026 13:14:21 GMT

Have checked both and they are as you instructed them to be but still not syncing.

Re: Outlook

gg30340 — Wed, 15 Jul 2026 13:21:26 GMT

Can you still access your email account using webmail (on a browser)?

What device are you using this on?

Can you try a different email client such as Thunderbird or if using a mobile device try Bluemail or even the BTMail app to see if the problem is with Outlook.

Re: Outlook

dtwarren — Wed, 15 Jul 2026 13:26:22 GMT

I can access my BT email account using webmail with no problem.

I have recently changed form a PC (1 years old) to a new HP laptop and loaded MS 365.

The New outlook worked for about a week then for some reason just stopped.

I changed to Classic outlook but that just get kept send/receive and outgoing

mail got stuck in the outbox until i came out and went back in again.

I can now not access classic outlook either.

Re: Outlook

licquorice — Wed, 15 Jul 2026 14:03:28 GMT

Have you tried Thunderbird?

Re: Outlook

dtwarren — Wed, 15 Jul 2026 14:10:17 GMT

Thunderbird connects ok but i want to use outlok.

Re: Outlook

gg30340 — Wed, 15 Jul 2026 14:23:27 GMT

I suspect it is a setting somewhere in Outlook that is causing the problem but that is just a guess.

You could contact Microsoft to see what they say but no doubt they will blame BT and if you contact BT they will no doubt blame Microsoft or state that they do not support email clients which means they do not offer help if you have a problem with an email client because there are far to many email clients available to have a good knowledge about them all.

Personally I would bin Outlook and stick with Thunderbird which is a perfectly good email client which I have been using for years on multiple devices without any problems.

Re: Outlook

licquorice — Wed, 15 Jul 2026 14:27:04 GMT

The old standalone MS Outlook 20xx were absolutely brilliant, I still use Outlook 2010. However, the new free Outlook is totally dire and have no idea why you would wish to use it in preference to Thunderbird.

Re: Outlook

dtwarren — Wed, 15 Jul 2026 14:27:51 GMT

Thankyou very much for your help.