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Cannot forward emails

CHerrod — Tue, 28 Jul 2026 14:51:36 GMT

i just hope there is someone who can solve a little puzzle please. My wife and I both have but emails and bt broadband. Mainly used on iPad and iPhone.

My wife suddenly cannot forward an email with the message that the connection to the outgoing server “mail.btinternet.com” failed. She can send new emails from both devices but cannot forward one.

Nothing has happened that we can identify would have caused this. I have looked at the settings for us both and apart from our names all appear identical. My own email works fine.

any thoughts would be greatly appreciated.

Charles

Re: Cannot forward emails

gg30340 — Tue, 28 Jul 2026 16:44:21 GMT

Has she tried restarting her devices?

Is she using the email app on her devices and not webmail (using a browser)?

If she is has she tried logging onto her BTMail account using a browser and tried forwarding from there

Re: Cannot forward emails

CHerrod — Tue, 28 Jul 2026 18:00:36 GMT

Thank you for replying Yes has tried turning off and on again without success. She uses the app rather than through a browser. She has never mastered that but I could try for her and see?

Re: Cannot forward emails

gg30340 — Tue, 28 Jul 2026 19:01:57 GMT

Try it and see. It would rule out her account being the problem if it works.