This topic

Potential Email scam

JaneSal — Fri, 07 Aug 2026 09:00:52 GMT

When signing into my email accounts today a message appeared 'auth.bt.com wants access other apps and services on this device Allow or Block. I blocked. There seems to be no where on My BT to be able to report this. I assume this is a scam? Has anyone else had this?

Re: Potential Email scam

imjolly — Fri, 07 Aug 2026 09:04:28 GMT

try here https://www.bt.com/exp/help/contact-bt/form/scams

Re: Potential Email scam

Cliff — Fri, 07 Aug 2026 09:21:49 GMT

I keep getting this & like you i'm blocking it.,but that is not doing anything,it keeps on popping up.

Re: Potential Email scam

gg30340 — Fri, 07 Aug 2026 14:21:22 GMT

Is it the BTMail app that you are using?

If it is it may be wanting access as per what the the BTMail app " collects shares and handles"

See link

https://play.google.com/store/apps/datasafety?id=com.bt.mail.btprod&hl=en-US

Re: Potential Email scam

Cliff — Fri, 07 Aug 2026 17:20:19 GMT

i'm on my desktop & my password manager takes me to the bt.com website,top right are links to mybt & email,i click on email & sign in is there & on top left this box,which reads.
prod-btemail.bt.comwants to access other apps & services on this device. then two boxes. Block & allow.I just block it but it pops up when ever i login to my email

Re: Potential Email scam

gg30340 — Fri, 07 Aug 2026 17:53:51 GMT

I never got the box on my browsers DuckDuckGo, Firefox and Opera but when I tried Edge and Chrome it did come up on them, but only the first couple of times I tried.

It would appear to be something that BT have implemented which I suspect has something to do with the browsers being able to be used on phones and tablets in "Mobile" mode but I have no idea why it has carried onto the "Desktop" browser.

I will ask the moderators if they can throw any light on it.

Pop-ups on sign in page - desk top

pumagirl123 — Sat, 08 Aug 2026 13:57:35 GMT

Hi,

Has anyone else been getting a pop-up box appear on the online sign in page?

It says:

prod-btmailauth.bt.com wants to

Access other apps and services on this device

Allow or Block

Sorry, but whats that all about, wanting to access stuff when logging in to your emails, I've never had this before...any ideas???

What apps and services I have on my machine is my business...not BT's thank you very much! 😘

Re: Pop-ups on sign in page - desk top

WSH — Sat, 08 Aug 2026 15:12:54 GMT

Just block it if you are not comfortable with it. That's what I do.

Usually these days it's about providing an enhanced service. For example, it might be asking to access your location so it can tailor things to your area. Everything usually carries on working just fine even if you decline.

Re: Potential Email scam

Cliff — Sat, 08 Aug 2026 16:59:05 GMT

After your comments about the browsers,i tried logging in using Firefox & that box did not show,thanks for that, for my email i'll use Firefox.Hopefully we may get an explanation from BT as to whether it is anything to do with them.