This topic

scam or legit?

borderline — Mon, 10 Aug 2026 17:55:52 GMT

I have received this email from no-reply@inform.bt.com just now to one of my Bt email accounts , I haven't clicked on the link

YOU NEED TO UPDATE YOUR EMAIL CLIENT SETTINGS

Hello,

From December 2026, we’re upgrading BT Email to use enhanced secure connections called TLS, or Transport Layer Security. This means your emails will be more private and better protected, giving you extra peace of mind.

What you need to do
If you use an email app or client, like Outlook, Apple Mail or Thunderbird, you’ll need to update your settings so they use a secure TLS connection. This applies to sending and receiving messages, including checking your inbox or sending mail. Just tap Get started to find the steps for your specific email client.

Re: scam or legit?

licquorice — Mon, 10 Aug 2026 18:00:27 GMT

https://community.bt.com/t5/General-email-queries/Securing-your-email-client/td-p/2457636

Re: scam or legit?

borderline — Mon, 10 Aug 2026 19:40:32 GMT

so is the email legit then?

Re: scam or legit?

gg30340 — Mon, 10 Aug 2026 19:49:22 GMT

Do you really need that explained to you after having read the link that was posted!

See this thread and in particular message 27 which should reassure you

https://community.bt.com/t5/General-email-queries/All-kept-message-folders-Empty-since-update-to-Email-Client/td-p/2467661

Re: scam or legit?

TontoZ — Wed, 12 Aug 2026 11:57:29 GMT

I would appreciate any feedback from Apple mail users who have followed this BT instruction / link.

I have my emails stored in folders on my Mac. I don't want them to disappear!

thanks for any feedback.

Re: scam or legit?

gg30340 — Wed, 12 Aug 2026 12:01:46 GMT

Just check that your Apple Mail app is using the settings as per this link. You will not lose anything just by changing the ports to the secure port if required.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: scam or legit?

borderline — Wed, 12 Aug 2026 19:57:20 GMT

I had no issues. Th only issues I had was on my iPhone, I didn't realise one of my accounts was POP and not IMAP and I was entering the wrong number

Re: scam or legit?

TontoZ — Thu, 13 Aug 2026 08:01:01 GMT

gg30340 + borderline: thank you for your replies. Just need to pluck up courage to tackle this...

Re: scam or legit?

licquorice — Thu, 13 Aug 2026 08:09:07 GMT

To be fair, you should have been using secure ports 993 and 465 since BT introduced their use many years ago.