Can’t receive notifications or emails from Temu

masonpen — Wed, 19 Aug 2026 09:54:43 GMT

I ve been receiving emails/order notifications from Temu for the last three years but just over a week ago they all stopped.

I've tried reinstalling the app, toggling on and off preferences on the app and checking my preferences on my email but nothing seems to work.

I’m using my iPad and there was recently an update ..the problems may have started after that, Temu says there’s no problem their end.

Any advice appreciated

Re: Can’t receive notifications or emails from Temu

gg30340 — Wed, 19 Aug 2026 10:33:53 GMT

Check that you have not blocked the Temu email address or the Temu domain.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail".

Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it.

Click on the small "Trash" symbol at the right hand side. It will only delete the email address from the blocked senders list not your contacts list.

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Can’t receive notifications or emails from Temu

Re: Can’t receive notifications or emails from Temu