https://community.bt.com/t5/General-email-queries/BT-EMAIL/m-p/2469572#M124525 <P>for about 1 week and more or less i keep getting this message when attempting to change my password ......" your account is temporarily locked please retry in 20 minutes ......the email i want to access is the email that BT let me use after my account was ended i was in hospital for a month and came home to this screen i can not use MY BT as i dont have it since the end of my BT contract please help as i have all of my hospital notes on it many thanks&nbsp;</P> Mon, 31 Aug 2026 12:41:30 GMT vinnypw 2026-08-31T12:41:30Z https://community.bt.com/t5/General-email-queries/BT-EMAIL/m-p/2469572#M124525 <P>for about 1 week and more or less i keep getting this message when attempting to change my password ......" your account is temporarily locked please retry in 20 minutes ......the email i want to access is the email that BT let me use after my account was ended i was in hospital for a month and came home to this screen i can not use MY BT as i dont have it since the end of my BT contract please help as i have all of my hospital notes on it many thanks&nbsp;</P> Mon, 31 Aug 2026 12:41:30 GMT https://community.bt.com/t5/General-email-queries/BT-EMAIL/m-p/2469572#M124525 vinnypw 2026-08-31T12:41:30Z https://community.bt.com/t5/General-email-queries/BT-EMAIL/m-p/2469573#M124526 <P>if you are no longer a BT customer then your email will have been downgraded to basic mail and only accessible using a web browser - apps will not work</P> Mon, 31 Aug 2026 13:10:09 GMT https://community.bt.com/t5/General-email-queries/BT-EMAIL/m-p/2469573#M124526 imjolly 2026-08-31T13:10:09Z