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MacBook Air unable to setup BT mail in Mail App

Taffwilf — Fri, 04 Sep 2026 22:02:38 GMT

Hope some one can help. I can't set up BT mail using the Mail client on my MacBook Air. When I enter my details it says "unable to verify account name or password" .I use the same details on my IPhone and have no issue using the mail app. Any ideas, I have tried a few things but no joy.

Re: MacBook Air unable to setup BT mail in Mail App

licquorice — Sat, 05 Sep 2026 07:42:56 GMT

As the problem is specific to your MacBook Air, you will probably get better advice on an Apple forum.

Re: MacBook Air unable to setup BT mail in Mail App

gg30340 — Sat, 05 Sep 2026 09:14:18 GMT

Are you Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

If this does apply you will find that your BTMail that you use with an app on other devices will also stop when BT catch up.

Re: MacBook Air unable to setup BT mail in Mail App

Taffwilf — Sat, 05 Sep 2026 12:30:49 GMT

I am A BT broadband customer.