This topic

Email Loading Issues On Webmail + Clients

adam101 — Thu, 10 Sep 2026 12:50:17 GMT

There seems to be an issue with email loading this afternoon. Webmail keeps saying to wait whilst the email loads. It seems to be across all methods with the Android app slightly better but still having issues and email client not loading the message contents with a database error reported.

Mod team - can you provide an update on when this will be fixed?

Re: Email Loading Issues On Webmail + Clients

DISRUPTED — Thu, 10 Sep 2026 13:34:30 GMT

Yes, and lot's of false error messages being generatated, 'Please wait for email(s) to load completely' wehich may appear without even trying to open a message or, otherwise it just doesn't load a message at all, 'message too large' etc.

Unable to save or send o/g messages.

Also, after more than a month of always being a 'recognised device' today BT webmail demanded a passcode. This is repeating for every account and when making a second log-in to the same account.

Re: Email Loading Issues On Webmail + Clients

105Epaul — Thu, 10 Sep 2026 13:39:03 GMT

This is affecting opening my emails old and new but it's been going on for quite a while and seems to be a fairly regular occurrence with BT emails. Not sure if BT's system is a bit rubbish or outdated but it is very frustrating when it happens. I've tried using a couple of browsers but it happens on both of them so I'm giving up on trying to access emails today, it's just a waste of time trying to so. It is weird that some emails open normally and other get the 'please wait for emails to load properly' error message. Which basically means that they will not open at all.

Email not Loading

ASHELLDA — Thu, 10 Sep 2026 14:18:57 GMT

What is wrong with BT email today?? Takes ages for email to load on the BT web page - wait for email to load completely - then when it arrives in my apple mail inbox on a desktop Mac, there is no detail whatsoever, no sender, no content, nothing. I've rebooted the hub, logged out and in but nothing seems to resolve it. any suggestions please? Emails seems to load correctly on my iPhone.

Re: Email Loading Issues On Webmail + Clients

ASHELLDA — Thu, 10 Sep 2026 14:21:27 GMT

Seems like the same issue which I've just posted on.

Takes ages for the webpage email to load the emails - "wait for email to load completely" - then comes through to my apple mail inbox with zero content, not even sender details, nothing.

How do we get BT to fix this? Emails seem to load fine on my iPhone.

Re: Email Loading Issues On Webmail + Clients

JoanneOC21 — Thu, 10 Sep 2026 15:24:14 GMT

This has been happening to me the last couple of days I had issues with messages being to large and then hanging and now today it has kept saying please wait for the email to load but it never loads. I followed all the instructions online clearing cache, trying diff browsers but nothing is working.

I am self employed and need to access some of my older emails in order to get more info on a job I am working on but I cannot access those emails today.

I am hoping someone at BT will come back asap as to what the issue is as this is now affecting my work and thus = no money for me as I cannot recharge time spent on BT mail faults to my clients.

Re: Email Loading Issues On Webmail + Clients

Sulla — Thu, 10 Sep 2026 15:40:08 GMT

Hello all,

I have been experiencing a similar problem today (2026-09-10) since approximately 00:00 hours.

The issue is apparent in WebMail with the "Please wait while email loads ..." (sorry, I do not have the exact wording to hand, but it is reported in other posts here).

The issue is also apparent in email clients accessing BT Email services via IMAP. During the same period, emails were being fetched to my email clients (Apple Mail) with no sender, no subject, and no body. Manually resyncing Apple Mail does not resolve the problem. The subject and sender of the blank emails can be seen in Webmail (so they are not SPAM or Phishing attacks), but the body of the emails can not be viewed due to the Webmail issue summarised above.

The problem with fetching new emails (with all details, sender, subject and body) to email clients via IMAP appears to have ended at about 15:00 today, but existing emails without content in the email clients remain empty. However, as of this post, the problems in Webmail are still apparent.

Geting 'No subject' mails since 10-09-2026

iainfgough — Thu, 10 Sep 2026 15:38:33 GMT

Getting lots of 'No subject' mail some with the body others empty. Even from BT.

Re: Email Loading Issues On Webmail + Clients

walkebb — Thu, 10 Sep 2026 15:45:42 GMT

I too have been having an issue with the BT email account all day, both on mobile and desktop. When trying to access incoming emails I'm often getting an error message "Please wait for email(s) to load completely." On all these occasions, regardless of the wait, it continues to buffer. Sporadically I do get access when making a fresh attempt however more often than not I get the same message. Frustrating when trying to access important attachments on the emails.

Hopefully someone from BT will provide an update.

Re: Geting 'No subject' mails since 10-09-2026

Sulla — Thu, 10 Sep 2026 16:05:42 GMT

Hi,

This is an IMAP issue.

The same prblem is being discussed here:
https://community.bt.com/t5/General-email-queries/Email-Loading-Issues-On-Webmail-Clients/td-p/2470245