https://community.bt.com/t5/General-email-queries/Missing-email-address-in-myBT-products-2FA-failure/m-p/2470369#M124630 <P><SPAN class="">One particular email address is missing under Premium Mail and does not appear on my my BT products management screen. However, the security system has linked its 2FA to my profile, causing the 'Get PIN' button to crash with a red error loop on login. I've spent the best part of 3 hours on chats/phone to support staff and no one has been able to resolve this so far. This email has a separate my BT from my main account as it was the only work around in the past. Now I can't access that either, it just says 'can't verify you' and doesn't even display 2FA.</SPAN></P><P><SPAN class="">Any suggestions. Thank you.</SPAN></P> Sat, 12 Sep 2026 01:38:16 GMT Timz 2026-09-12T01:38:16Z https://community.bt.com/t5/General-email-queries/Missing-email-address-in-myBT-products-2FA-failure/m-p/2470369#M124630 <P><SPAN class="">One particular email address is missing under Premium Mail and does not appear on my my BT products management screen. However, the security system has linked its 2FA to my profile, causing the 'Get PIN' button to crash with a red error loop on login. I've spent the best part of 3 hours on chats/phone to support staff and no one has been able to resolve this so far. This email has a separate my BT from my main account as it was the only work around in the past. Now I can't access that either, it just says 'can't verify you' and doesn't even display 2FA.</SPAN></P><P><SPAN class="">Any suggestions. Thank you.</SPAN></P> Sat, 12 Sep 2026 01:38:16 GMT https://community.bt.com/t5/General-email-queries/Missing-email-address-in-myBT-products-2FA-failure/m-p/2470369#M124630 Timz 2026-09-12T01:38:16Z https://community.bt.com/t5/General-email-queries/Missing-email-address-in-myBT-products-2FA-failure/m-p/2470373#M124632 <P>as you have premium email then try 08081006778 premium mail team</P> Sat, 12 Sep 2026 08:07:00 GMT https://community.bt.com/t5/General-email-queries/Missing-email-address-in-myBT-products-2FA-failure/m-p/2470373#M124632 imjolly 2026-09-12T08:07:00Z