https://community.bt.com/t5/General-email-queries/Problem-with-New-Outlook/m-p/2470441#M124645 <P>I use Microsoft New Outlook and BT. Items sent from New Outlook do not appear in my email 'Sent' folder</P> Sun, 13 Sep 2026 07:37:36 GMT Malcolm_Holden 2026-09-13T07:37:36Z https://community.bt.com/t5/General-email-queries/Problem-with-New-Outlook/m-p/2470441#M124645 <P>I use Microsoft New Outlook and BT. Items sent from New Outlook do not appear in my email 'Sent' folder</P> Sun, 13 Sep 2026 07:37:36 GMT https://community.bt.com/t5/General-email-queries/Problem-with-New-Outlook/m-p/2470441#M124645 Malcolm_Holden 2026-09-13T07:37:36Z https://community.bt.com/t5/General-email-queries/Problem-with-New-Outlook/m-p/2470484#M124646 <P>Presumably the sent emails do show in Outlook but not in your BTMail account when using browser.</P><P>If you are using "New Outlook" and sent emails do not appear in your BTMail folders when you check using a web browser it would appear that you have set Outlook up as a POP3 account which does not synchronise the folders in Outlook with those on the BT servers that you see when you use a web browser.</P><P>You will need to set up Outlook as an IMAP account.&nbsp;</P><P>You can not swap a POP3 account to be an IMAP account. You will need to set up your email account again.</P> Sun, 13 Sep 2026 13:40:52 GMT https://community.bt.com/t5/General-email-queries/Problem-with-New-Outlook/m-p/2470484#M124646 gg30340 2026-09-13T13:40:52Z