This topic

Email stopped working on iphone

Mrsjaffa — Wed, 23 Sep 2026 12:47:09 GMT

My email in mail app has stopped working on my iPhone but fine on the wife’s as she gets my emails as I’m not good at checking . I’ve deleted the account re added , changed password tried without home by wifi all good on wife’s iPhone but still can’t add on mine . Says can’t reach server everytime and error had done manual add . If I go in via actual online remain it’s fine so why can’t I do it in my normal mail app driving me nuts ! Any ideas please

Re: Email stopped working on iphone

Marty500 — Wed, 23 Sep 2026 19:53:15 GMT

Same for me....just suddenly unable to send or receive any emails on my iPhone 17 Pro Max. PC based emails working ok so it must be connected to Apple. Best wait 24 hrs see if it resets?

Stopped same day as you!

Re: Email stopped working on iphone

Kimberlin — Wed, 23 Sep 2026 20:05:55 GMT

@Marty500 It may have no bearing on the problem, but have you updated to the latest iOS 27 yet? There’s been plenty of security updates in that release, but to be fair it probably shouldn’t cause the issue you are experiencing.

Re: Email stopped working on iphone

Marty500 — Thu, 24 Sep 2026 06:15:20 GMT

Hi, I'm running on iOS Version 26.7, no option to upgrade to iOS 27 on my iPhone as of today.

Tried my email again this morning & still having the same problem.

Thanks for your reply.

Re: Email stopped working on iphone

Kimberlin — Thu, 24 Sep 2026 06:32:57 GMT

@Marty500 Hi. I’m in no way saying you are incorrect about you not being able to update to iOS 27, but I have a iPhone 17 and I updated mine on iOS 27 release day. The update you currently have was also an option on my iPhone but when I scrolled down past it, iOS 27 was there. I noticed this on my Wife’s iPhone the other day as she’s not updated her iPhone yet, you have to scroll past the 26.7 update notification and the iOS 27 update should be there.

Re: Email stopped working on iphone

gg30340 — Thu, 24 Sep 2026 06:42:59 GMT

Are you a BT Broadband customer?

Does this happen when using a 4/5g connection or on another network such as at a friend's or does it only happen on your home's wireless connection?

Re: Email stopped working on iphone

Mrsjaffa — Thu, 24 Sep 2026 07:13:03 GMT

Hiya I have disconnected from our home by hub and also tried away from home for him literally everything on here as advised and nothing working ! He did update his phone last week and I didn’t which maybe the difference

Re: Email stopped working on iphone

Marty500 — Thu, 24 Sep 2026 07:56:52 GMT

Hi, I've found the option to upgrade to iOS 27 so let's see if this does the trick.....

Thanks.

Re: Email stopped working on iphone

Marty500 — Thu, 24 Sep 2026 08:57:29 GMT

Hi,

Well I've updated the iPhone to iOS 27.0 & my BT emails are still not being picked up.

My only option now is to install a non Apple email App & see if that does the trick.

Conclusion: it's definitely something to do with Apple.

My Desktop PC email is unaffected but I need to pick up my emails when out of the office.

Re: Email stopped working on iphone

Kimberlin — Thu, 24 Sep 2026 09:07:01 GMT

@Marty500 Well it was still worth a shot and at least now, your iPhone is fully up to date with security updates.

I personally don't use BT Email and so I don't have the issue you have, so whether you already use Apple's built in email client (I assume you do and that's the problem), then you perhaps as you have suggested, another email client may work.

Re: Email stopped working on iphone

Marty500 — Thu, 24 Sep 2026 12:06:32 GMT

Hi,

Was a bit wary about installing 3rd party app onto my iPhone.

In the end I went to Apple tech chat & basically deleted the BT account, switched phone off/on & added BT as an account & it seems to have worked. I did ask what they thought has caused the problem but they were very sheepish & couldn't give me a definitive answer.

At least my emails are working now:)

Thanks to all who tried to help.

Re: Email stopped working on iphone

Mrsjaffa — Thu, 24 Sep 2026 12:10:36 GMT

Hi Marty, I think that’s the only solution at the moment to download the bt app and get his emails that way just frustrating when mine still works fine on the mail apple app!