This topic

Re: New one - Email cannot be saved/sent

prabtcom — Mon, 21 Sep 2026 21:27:36 GMT

I am getting problems with email -

1. When changing from inbox to sent I often just get a little circle going round and round

2. More recently, when writing an email I get " The email size is too large ", which is not true ( and there are no '//' or '@' )

3. Tonight I have " Email cannot be saved/sent, there is a problem with the linked URL, please change or remove ". But there is no URL. There is a 5mb MP4 file attached and a 4mb .jpg. I cannot send this email. Please help

Re: New one - Email cannot be saved/sent

prabtcom — Tue, 22 Sep 2026 08:20:17 GMT

No 3 - I tried to send the same email this morning ( I had kept it in 'draft' ) and it went ok

But it still means that something is wrong

Re: New one - Email cannot be saved/sent

Lesley_W — Wed, 23 Sep 2026 08:55:11 GMT

Hi @prabtcom

Thanks for coming to our community.

We have some things to try for various issues here on our support page for email Get support for your services.

If none of those steps help, or fit your issue, I'd recommend speaking to our email team so they can get to the bottom of this.

Lesley

Re: New one - Email cannot be saved/sent

prabtcom — Sat, 26 Sep 2026 07:32:09 GMT

No help at all

Re: New one - Email cannot be saved/sent

Michael_D — Sun, 27 Sep 2026 08:09:04 GMT

What did the team say when you spoke to them? @prabtcom

Michael

Re: New one - Email cannot be saved/sent

prabtcom — Sun, 27 Sep 2026 10:01:34 GMT

No 3 resolved itself by the next morning and I was able to send the email.

I did look at your 'Get support for your services.', and none of the long list of error messages seemed to apply

So I thought to wait until/if it happened again before contacting while the error was 'live'

Likewise no 1 and 2

Re: New one - Email cannot be saved/sent

Michael_D — Sun, 27 Sep 2026 10:31:37 GMT

Thanks for the update @prabtcom.

Is everything working as expected at the moment?

Michael