https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471578#M124881 <P>Hi Moderators&nbsp;</P><P>I am having a frustrating issue accessing my email account and need some back-end assistance to break security loop.&nbsp;<BR />In June, my BT email address was automatically deleted due to non-use. I understand that all the data inside the email is gone permanently. &nbsp;However, I want to log into my main My BT account to see if I can use the official self-service ‘reuse’ feature to reclaim the email address name.&nbsp;<BR />The problem is that I can’t log into to My BT ID. When I try, the system insists in sending the two step authentication/verification code straight to the deleted email address. Because the address is deleted, I can never receive the code to log in.</P><P>I have tried calling phone support, but the frontline agents are confusing my request with a request for data recovery and telling me it’s impossible. I just need my BT ID profile recovery details updated so that the security codes go to my mobile phone or an alternative email.&nbsp;<BR />Could the community moderator please look into this to this and send me a private message to the email I’ve used to register for this forum, and help me update my BT ID log in recovery method. I am still an active BT broadband customer.</P><P>Many thanks for your help.</P> Sun, 27 Sep 2026 18:00:55 GMT Mark-W 2026-09-27T18:00:55Z https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471578#M124881 <P>Hi Moderators&nbsp;</P><P>I am having a frustrating issue accessing my email account and need some back-end assistance to break security loop.&nbsp;<BR />In June, my BT email address was automatically deleted due to non-use. I understand that all the data inside the email is gone permanently. &nbsp;However, I want to log into my main My BT account to see if I can use the official self-service ‘reuse’ feature to reclaim the email address name.&nbsp;<BR />The problem is that I can’t log into to My BT ID. When I try, the system insists in sending the two step authentication/verification code straight to the deleted email address. Because the address is deleted, I can never receive the code to log in.</P><P>I have tried calling phone support, but the frontline agents are confusing my request with a request for data recovery and telling me it’s impossible. I just need my BT ID profile recovery details updated so that the security codes go to my mobile phone or an alternative email.&nbsp;<BR />Could the community moderator please look into this to this and send me a private message to the email I’ve used to register for this forum, and help me update my BT ID log in recovery method. I am still an active BT broadband customer.</P><P>Many thanks for your help.</P> Sun, 27 Sep 2026 18:00:55 GMT https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471578#M124881 Mark-W 2026-09-27T18:00:55Z https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471584#M124883 <P>The moderators do not have account access.</P><P>You will need to call BT Billing 0330.1234.150 and ask them to help. If they can not help ask for the BTMail email team who should be able to assist.</P> Sun, 27 Sep 2026 18:28:29 GMT https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471584#M124883 gg30340 2026-09-27T18:28:29Z https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471586#M124884 <P>You can also try message now to email technical team</P><P><A href="https://www.bt.com/help/contact-bt/technical-support/email" target="_blank">https://www.bt.com/help/contact-bt/technical-support/email</A></P> Sun, 27 Sep 2026 18:43:35 GMT https://community.bt.com/t5/General-email-queries/Locked-out-of-my-BT-ID-2FA-loop-due-to-inactive-email-deletion/m-p/2471586#M124884 imjolly 2026-09-27T18:43:35Z