This topic

Can’t receive notifications or emails from Temu

masonpen — Wed, 19 Aug 2026 09:54:43 GMT

I ve been receiving emails/order notifications from Temu for the last three years but just over a week ago they all stopped.

I've tried reinstalling the app, toggling on and off preferences on the app and checking my preferences on my email but nothing seems to work.

I’m using my iPad and there was recently an update ..the problems may have started after that, Temu says there’s no problem their end.

Any advice appreciated

Re: Can’t receive notifications or emails from Temu

gg30340 — Wed, 19 Aug 2026 10:33:53 GMT

Check that you have not blocked the Temu email address or the Temu domain.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail".

Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it.

Click on the small "Trash" symbol at the right hand side. It will only delete the email address from the blocked senders list not your contacts list.

Re: Can’t receive notifications or emails from Temu

masonpen — Thu, 20 Aug 2026 14:21:24 GMT

Thanks so much, tried this but it’s still not working

Re: Can’t receive notifications or emails from Temu

Debbie_G — Fri, 21 Aug 2026 07:23:32 GMT

Hi @masonpen.

Thanks for coming to the Community.

Are you receiving other emails normally, or is the problem only affecting messages from Temu?

If other emails are arriving as usual, could you also check your Spam/Junk folder and search your mailbox for "Temu" to see whether the messages are being filtered or filed elsewhere?

Debbie

Re: Can’t receive notifications or emails from Temu

bluedoo62 — Sun, 23 Aug 2026 16:20:04 GMT

I am having the same problem

no order confirmation or shipping update

but promotion emails are coming through no problem

I tried going directly into bt email and it comes up as locked try again in 20 minutes

any help when you get it working or someone helps

thanks

Temu order emails not coming through

bluedoo62 — Mon, 24 Aug 2026 10:22:37 GMT

i don’t normally use bt web email I use the mail client on my iPad/iphone

everthing was fine with mail on my iPad until the last couple of weeks

i have stopped getting order notifications from Temu ,getting other emails from Temu and on Temu it said there was a problem

so I thought I would log into bt web mail to see if anything on there

can’t see anything

even when I went into Temu to check email it had to send me an authentication code and that came through ok

any help thoughts thanks

Re: Temu order emails not coming through

licquorice — Mon, 24 Aug 2026 10:56:48 GMT

I suspect the problem lies with Temu

Re: Temu order emails not coming through

bluedoo62 — Mon, 24 Aug 2026 11:02:11 GMT

Thanks

will contact Temu

Re: Temu order emails not coming through

masonpen — Fri, 28 Aug 2026 21:14:32 GMT

I’m having exactly the same issue..I’ve tried all the suggestions but nothing has worked..if you do fix the issue please share

Re: Temu order emails not coming through

bluedoo62 — Sat, 29 Aug 2026 06:24:45 GMT

Will do

messaged Temu but I don’t think they grasped the issue and ended up going round in circles

so gave up

Re: Temu order emails not coming through

masonpen — Sat, 29 Aug 2026 08:44:05 GMT

I tried contacting them too but they just don’t understand unfortunately

Re: Temu order emails not coming through

bluedoo62 — Tue, 29 Sep 2026 10:01:23 GMT

Have you had any success with this

I am still not getting emails

if I go into webmail settings it is not showing any blocked senders at all

please let me know if you have sorted this issue

thanks

Re: Temu order emails not coming through

masonpen — Tue, 29 Sep 2026 10:03:36 GMT

No still not getting any emails, if I want to check on deals or find out about orders I have to go online to Temu’s site 😔

Re: Temu order emails not coming through

Kimberlin — Tue, 29 Sep 2026 10:12:28 GMT

@masonpen I realise it completely defeats the purpose of using BT Mail, but why not just set up a free burner email address using Gmail or Outlook for Temu? It’d take just a few minutes and it would probably solve your problem.

Re: Temu order emails not coming through

bluedoo62 — Tue, 29 Sep 2026 10:18:47 GMT

Yes I am having to do the same

Re: Temu order emails not coming through

bluedoo62 — Tue, 29 Sep 2026 10:23:10 GMT

That’s an idea

but I want to know what the issue is

Why is the by webmail not showing any blocked senders in the settings

i have blocked loads in my iPad mail app

thanks

Re: Temu order emails not coming through

masonpen — Tue, 29 Sep 2026 12:32:16 GMT

Thank you Kimberlin😁

Re: Temu order emails not coming through

sallyann — Tue, 29 Sep 2026 16:20:13 GMT

I'm having the same problem . Have been for a few weeks now . But today I managed to get an order email from something I ordered last week sent to my husbands email address. When I looked at my order history on Temu it said it couldn't send me emails and to provide a temporary email address which I did . However I tried to forward the email to my own email address but that didn't work either .