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Session expired

seasidesam — Thu, 01 Oct 2026 10:21:11 GMT

Why does my session keep expiring, am overseas & very annoying as have to use uk Sim at £7 a day to get pass code???

Re: Session expired

gg30340 — Thu, 01 Oct 2026 11:00:20 GMT

If you mean your email account it is because two factor authentication is now active on your BTMail account.

If you can use an email app such as the BTMail app or the Thunderbird email app instead of using webmail on a web browser this would bypass 2FA and you would not need PIN.

You would need to connect to wifi to avoid using a mobile network and incurring the daily cost you have been paying.

Re: Session expired

seasidesam — Thu, 01 Oct 2026 13:58:11 GMT

Thankyou.

I am using the bt app and wifi, the session expires every few days & have to use the uk Sim to get passcode to log back in???

Re: Session expired

Kimberlin — Thu, 01 Oct 2026 13:59:19 GMT

@seasidesam Indeed, why are you not connecting to a free hotel/public WiFi hotspot and using that instead of data from your UK SIM? I am a frequent global traveller, I don't pay for data or calls, all done through a VPN and free WiFi calling over WhatsApp etc.

Re: Session expired

gg30340 — Fri, 02 Oct 2026 17:39:05 GMT

Are you using the BTMail email app or the MyBT app, there is a difference. If you are not sure, the BTMail app icon looks like a blue envelope and the MyBT app is a blue icon with BT in the centre of a white circle.

Re: Session expired

seasidesam — Fri, 02 Oct 2026 22:11:46 GMT

Thankyou, bt mail app, have uninstalled & re installed, will see what happens later today??