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Email not working properly since IOS27 Update

Si1 — Sat, 19 Sep 2026 12:27:21 GMT

Hello,

since my IPhone updated to IOS27 earlier this week, my BT Internet email account has not been working properly in the Apple email app. The cycle gets stick in "checking for mail.." and if I leave the account and check maybe half an hour later, it has downloaded some email, but from hours earlier. I have disconnected and reconnected the account and reset the IPhone. Anyone else having similar issues, or any suggestions please?

Re: Email not working properly since IOS27 Update

imjolly — Sat, 19 Sep 2026 13:16:33 GMT

have you tries accessing your email using web browser to see if that works instead of the app

Re: Email not working properly since IOS27 Update

ZC0101 — Sun, 04 Oct 2026 06:31:00 GMT

Same here. Tried everything. Deleting and reinstalling. Inputting the details manually. The phone also keeps asking for my password. In the end I had to download the BT Email app. Not ideal. Anyone have any ideas on fixing this? All other emails are coming in as normal. Just not with BT Internet

Re: Email not working properly since IOS27 Update

Ali_A — Sun, 04 Oct 2026 10:22:42 GMT

Hi @ZC0101

Can you confirm you're still able to access your email normally via BT webmail login?

I'd recommend fully removing and readding your account in the email app you were using.
You can check if your email client is using the correct settings and configurations at BT Email server settings.

Ali

Re: Email not working properly since IOS27 Update

ZC0101 — Sun, 04 Oct 2026 10:29:29 GMT

Access is normal via the Web Mail login and also via BT’s own email app.

I have already fully removed the app and reinstalled several times along with with the correct server settings