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Premium Email

sophie9561 — Mon, 12 Oct 2026 10:24:04 GMT

I have recently cancelled my broadband but want to keep my email address but cannot access Premium Email upgrade as my account is marked as inactive, please help.

Re: Premium Email

gg30340 — Mon, 12 Oct 2026 10:31:37 GMT

If and when BT sed you an email regarding BT Premium email the link only becomes active once you have left.

You could use this link about BT Premium email and call the number given.

https://www.bt.com/help/email/bt-email-products

Re: Premium Email

Kimberlin — Mon, 12 Oct 2026 10:31:18 GMT

@sophie9561 Google is your friend

Call the BT Premium email team on 0808 100 6778 - Monday to Friday 9am to 9pm, Saturday and Sunday 9am to 6pm for assistance.

Premium BT Mail will cost you £7.50 a month