This topic

Emails going to spam

Linnit — Fri, 16 Oct 2026 11:17:37 GMT

I have legitimate and important emails going to spam over the last few days.

It has continued despite marking them as safe senders so not sure what else to do?

Re: Emails going to spam

licquorice — Fri, 16 Oct 2026 11:25:55 GMT

Unfortunately there is not much else you can do. For as long as I can remember, the BT handling of what it does or does not regard as spam has been problematic.

The only true solution is to use Gmail for important emails.

Re: Emails going to spam

Linnit — Fri, 16 Oct 2026 11:33:59 GMT

That's what I've been doing with the ones that are important but it's so annoying having to do it all the time
I mark them as safe, move to inbox then they reappear in spam!

Re: Emails going to spam

gg30340 — Fri, 16 Oct 2026 11:41:56 GMT

If the emails are coming from the senders own domain, not a main stream domain (the part after @) you can add the domain to your "Safe Senders" list as well as the email address. It might help but a@licquorice has said, BT's spam system and how it "works" is a mystery.

Re: Emails going to spam

andydenyer — Fri, 16 Oct 2026 14:54:55 GMT

I find that setting rules to send emails to your inbox (or spam for that matter) are more effective than either the safe senders or blocked senders lists.