Missing sub-account

jetk — Sat, 24 Oct 2026 13:30:57 GMT

Managing email sub account.
This sub account is working.

There are 4 email accounts used out of 11.
The Active Email addresses (2) but should be 3.
Lists 2 email addresses The main address and 1 sub address. 1 sub address missing.

Email address given to friends and family (2)
Only 1 sub-address listed.

BT confirmed the sub address is correctly linked across their server platforms.

Any suggestion on how to get the sub-account into active email address list to mange it please.

Re: Missing sub-account

gg30340 — Sat, 24 Oct 2026 15:41:53 GMT

For information which may help to understand the "workings of BT". There are no sub accounts. BT did away with that nomenclature years ago.

They are all stand alone email email accounts that are "associated" to the BT Broadband account holder.

They are either all managed by the BT Broadband account holder who has eleven email accounts available to either keep for their own use or they could be "gifted" to friends and family.

If you have "gifted" an email account to another person using the correct BT process which is given in the following link, the receiver of the email account would then need to set up their own BTID in order to manage the email account in their own MyBT. This allows them to change the password without the broadband account holder's intervention or allow the broadband account holder to access the email account without knowing the password. They can also delete the email account.

The gifted email account should show up in your email management page in the family and friends section as having been gifted. All the broadband account holder can do with the account is remove the email from the Broadband account.

If any of the email accounts are not showing in your Management page and you or a person that you have gifted an email account to have not deleted the email accounts there is an error at BT's end that will require the BT Email Team 0330.1234.150 to fix.

https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new-bt-email-address-

This topic

Missing sub-account

Re: Missing sub-account