Blocked Email Domain

itguy001 — Sun, 25 Oct 2026 08:18:37 GMT

Hi All

I believe I am nor receiving emails from a specific email domain. Specifically it is a well known hotel group domain. I have not received an email from this domain since February 2026. I have checked blocked senders and rules on my bt mail account. This domain is not blocked from my account . Also there are no rules defined on my account. I have checked Spam/Junk and no email.

I am trying to reset my password on the Hotel account and also receive stay invoices and I receive nothing. I suspect that the domain is being blocked possibly at the mail server layer.

Can anyone suggest a way to resolve this?

Re: Blocked Email Domain

gg30340 — Sun, 25 Oct 2026 10:26:24 GMT

If you are sure the domain is not in your blocked senders list on webmail and in any email app or email clients you may use you will need to contact the BT postmaster. The email address is in the following link.

https://www.bt.com/help/email/bt-email---best-practices-for-postmasters-and-senders-of-email

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Blocked Email Domain

Re: Blocked Email Domain