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iPhone Mail App issue

64codo — Sun, 25 Oct 2026 13:46:56 GMT

Hi, I’m having problems with my email account on the iPhone Mail app. I have deleted the account, switched off my phone and then added the account again.

I am getting a message to say “the imap server doesn t support password authentication. Please check your account settings and try again”. I then input all the details manually and click next but getting a message saying “cannot connect using ssl”

Can anyone please help. I have set up my BT Mail app with the same settings and that is fine. I can also access my email on webmail so username and password are correct. I have been going round in circles all morning. I’m clearly doing something wrong but not sure what. I have two email accounts (one BT one Outlook) so want to use the iPhone mail app to have them both on the same one.

Many thanks

Re: iPhone Mail App issue

gg30340 — Sun, 25 Oct 2026 14:04:22 GMT

Are you a BT Broadband customer?

Just to check that you are using the correct settings are as per the following link and ensure you have not selected password authentication.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: iPhone Mail App issue

64codo — Sun, 25 Oct 2026 15:10:12 GMT

Thanks gg30340

I have been able to resolve the issue. I had a vpn switched on and that was causing the issue. I have switched it off and everything is working fine.

Thanks again