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How do I set up an Account Manager

Readerman — Mon, 26 Oct 2026 20:19:31 GMT

We have a BT account with three email addresses. One is the main account address and then my wife and I each have our own email addresses. Currently all admin is routed to my email address. I recently spotted that there is an option to add an account manager to the account as well as my account owner.

I've sent my wife an invitation to accept this and the system said that all she'd need is a PIN.

When my wife tried to accept the invitation, it said she needed a BT ID. When we use the main BT ID, we end up in a black hole with no options to set her up or use the PIN. When we tried to set up a BT ID for her, it won't accept her email address or password to log in.

Does she need a separate BT ID or should she be using the main account one?

Either one, what are we missing?

Re: How do I set up an Account Manager

gg30340 — Tue, 27 Oct 2026 16:32:47 GMT

Your wife need to create her own BTID.

See link about becoming an account manager without a BTID.

https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m

Re: How do I set up an Account Manager

Readerman — Tue, 27 Oct 2026 17:33:57 GMT

Thank you.

I managed to create the new BT ID but nothing worked as it said it would. I never received messages or emails that the system said I should and it was only by searching around different options that I managed to create the ID.

Then I tried to log into the new ID and accept the invitation that I'd sent my wife. I was able to log in but couldn't how to accept the invitation. I tried using my wife's account to make herself account manager but the system wouldn't recognise the main account number, even when I tried using cut and paste.

Then I logged back into the main account and tried gifting my wife's email address to her new BT ID and it disappeared into a blackhole. The account said I'd gifted one address to a friend or family member but it wasn't in the list. It had also disappeared from the email addresses linked to the main account.

I logged back into my wife's account and stumbled around the system. At some point it popped up with the message to accept the invitation I'd sent but I've no idea what I was doing at the time.

I'm hoping it's all now working but I'm not going to count my chickens. This is one of the most frustrating IT experiences I've had.

Re: How do I set up an Account Manager

gg30340 — Tue, 27 Oct 2026 17:49:08 GMT

The BT BTID and MyBT systems are very poor at best.

If it has worked your wife should show on your MyBT as a manager.

Re: How do I set up an Account Manager

licquorice — Tue, 27 Oct 2026 18:14:18 GMT

I think 'dog's breakfast' is the description you're looking for.