Email delay

DataMonk — Thu, 29 Oct 2026 22:27:21 GMT

Hi all,

I'm posting on behalf of a gentleman who is having issues with his BT Internet email account. He owns a domain registered via GoDaddy, which is urgently in need of renewal. However, when he logs in to his GoDaddy account, they send him a 6 digit code to his @btinternet.com email address.

So far, so good, except that the mail takes over half an hour to appear in his webmail inbox - by which time the code has, of course, expired. He has spent considerable time in discussion with GoDaddy, who are unable / unwilling to take payment without him providing the code, even over the phone.

As annoying as that is, it should not take that long for an email to arrive - I gather he sometimes has similar problems with other 2FA codes, though I don't know which.

If anyone has any suggestions, or can suggest who he should contact at BT to get this sorted, I'd very much appreciate it.

TIA

DM

Re: Email delay

Peter_W — Fri, 30 Oct 2026 14:23:31 GMT

Welcome to the BT Community, @DataMonk

Thanks for taking the time to flag this with us, too!

I'm keen to make sure we get this one checked out, so I've sent you over a private message so we can take a few more details.

Speak soon,

Peter

This topic

Email delay

Re: Email delay