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BT Email Account 'Disappeared' from Android Phone

Mamyrie09 — Mon, 02 Nov 2026 16:07:23 GMT

My BTinternet email account has disappeared from my Android phone. Emails were accessible this morning but not this afternoon. I can access BT email via the web without any problems. I have not deleted/removed anything on my phone.

Has anyone experienced this before please? How do I restore the BT email account? Whenever the email icon is selected no emails are displayed.

Re: BT Email Account 'Disappeared' from Android Phone

gg30340 — Mon, 02 Nov 2026 17:07:50 GMT

How were you accessing your BTMail on your Android. If it was an app which one?

Have you tried setting up a new app such as the Bluemail app?

Re: BT Email Account 'Disappeared' from Android Phone

Mamyrie09 — Mon, 02 Nov 2026 17:39:16 GMT

Hello there! Thanks for your response.

I use a GMail App which normally houses my GMail and BTInternet emails.

I will look into the Bluemail App. Thank you!