This topic

Email

Lesleyr1 — Mon, 09 Nov 2026 17:29:26 GMT

I can't log onto my email. I keep getting a message:

Hmmm… can't reach this page

It looks like the webpage at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/authorize?client_id=bf4e9e5e-0d73-46b3-ad02-06f335bd5105&scope=bf4e9e5e-0d73-46b3-ad02-06f335bd5105%20openid%20profile%20offline_access&redirect_uri=https://email.bt.com/mail/saf/sso.jsp&response_type=code&state=n0mNBeIRc0AqykUXMvr might be having issues, or it may have moved permanently to a new web address.

Re: Email

Villafan1 — Mon, 09 Nov 2026 17:41:19 GMT

Same. I've experienced intermittent sign in problems over the last few weeks. I have to restart my laptop every time and/or clear the cache. This means I can't leave any tabs open for sites that require passwords. Really tedious. Fed up that this hasn't been resolved, because the issue has been mentioned several times on this forum, but 'distinguished sages' on replies seem to act as though it is normal to have to clear the cache all the time. Today, despite clearing the cache and restarting my laptop, I am unable to sign in at all. Would someone kindly flag this up? There are numerous reports on down detector, for several days now.

Re: Email

JimG2 — Mon, 09 Nov 2026 17:43:11 GMT

I have this mesage

This site can’t be reached

The web page at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/authorize?client_id=bf4e9e5e-0d73-46b3-ad02-06f335bd5105&scope=bf4e9e5e-0d73-46b3-ad02-06f335bd5105%20openid%20profile%20offline_access&redirect_uri=https://email.bt.com/mail/saf/sso.jsp&response_type=code&state=ZSmlSITcDLdIeKQWLTI might be temporarily down or it may have moved permanently to a new web address.

ERR_SSL_UNRECOGNIZED_NAME_ALERT

Re: Email

JimG2 — Mon, 09 Nov 2026 17:44:33 GMT

And to make matters worse, when I tried to register for the forum I was told I had been sent an email and needed to check the email to verify my email!! Thank goodness for the app.

Re: Email

Cliff — Mon, 09 Nov 2026 17:50:09 GMT

I've started getting the same message,i switched the pc off & started up again but didn't help.I managed to get into MYBT but it started acting up & shut me out.

Re: Email

Lizaloo — Mon, 09 Nov 2026 17:55:58 GMT

Same here. Bizarrely, can still read emails on my phone, but can't log in on PC or laptop. Yes, BT please sort this asap? Restarting PC hasn't helped.

Re: Email

JimG2 — Mon, 09 Nov 2026 17:59:17 GMT

I can access MyBT but it is when I click the email link on the BT.com homepage that the error message shows. So, it's not as if I'm using my own saved link. I don't want to clear the cache unnecessarily but I'll try that later this evening is nothing happens. I've already switched the computer off and on.

Re: Email

gerrib — Mon, 09 Nov 2026 18:02:54 GMT

I've had both the error messages above, one on Edge and the other on Firefox. I couldn't access the app for a while either on wireless or mobile data but at least that seems to have been resolved.

Re: Email

Leanne_T — Mon, 09 Nov 2026 18:10:46 GMT

Hi everyone,

Thanks for letting us know, our support team are aware of this and working to get this fixed.

Leanne.

Cannot log in to my e mail

mick60 — Mon, 09 Nov 2026 18:24:00 GMT

getting this message

Hmmm… can't reach this page

It looks like the webpage at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/authorize?client_id=bf4e9e5e-0d73-46b3-ad02-06f335bd5105&scope=bf4e9e5e-0d73-46b3-ad02-06f335bd5105%20openid%20profile%20offline_access&redirect_uri=https://email.bt.com/mail/saf/sso.jsp&response_type=code&state=szp9Dlvem6WHlzuUbPi might be having issues, or it may have moved permanently to a new web address.

ERR_SSL_UNRECOGNIZED_NAME_ALERT

Re: Email

celf — Mon, 09 Nov 2026 18:33:46 GMT

Hot fix time frame please

Re: Cannot log in to my e mail

Westham1923 — Mon, 09 Nov 2026 18:36:56 GMT

Yes the same, but I have my email on my mobile

Re: Email

Leanne_T — Mon, 09 Nov 2026 18:43:27 GMT

Hi everyone,

This should now be resolved, could you try and log in again and let me know how you get on?

Leanne.

Re: Email

COMPANY-PENSIONER — Mon, 09 Nov 2026 18:59:22 GMT

FWIW.

Logged on to mail.bt.com, OK !
<<<<<<<<< When life throws up quandary ¦ laugh at your own incredulity >>>>>>>>>

Re: Email

celf — Mon, 09 Nov 2026 19:01:59 GMT

All ok now on all devices
Thank you

Re: Email

gerrib — Mon, 09 Nov 2026 19:26:01 GMT

Fine now thanks