This topic

Digital Voice

Graydee — Sun, 29 Sep 2024 08:19:48 GMT

I am transitioning to digital voice and have received my new Smart Hub 2. The instructions suggest connecting it to a single wall socket through a filter, which I don't have. Additionally, the password for my Smart Hub 2 differs from my current hub, implying I would need to update the password on all my internet-connected devices. This is inconvenient and time-consuming. Is there a simpler method to accomplish this? BT claims the switch is straightforward.

Re: Digital Voice

jac_95 — Sun, 29 Sep 2024 08:22:39 GMT

Hi Graydee,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Digital Voice

licquorice — Sun, 29 Sep 2024 08:27:15 GMT

Simply change the WiFi name and password on the new hub to that of the old hub.

Just unplug the DSL lead from the old hub and plug it into the new one.

Phones connect to the green socket at the rear of the new hub and don't require a filter.

Re: Digital Voice

Graydee — Sun, 29 Sep 2024 08:54:24 GMT

To do that do I connect new hub tolaptop and change name and password before I disconnect old hub?

Re: Digital Voice

iniltous — Sun, 29 Sep 2024 09:12:16 GMT

It is inconvenient , changing the password and SSID on the new router or changing the log in credentials on every wireless device, but that would be the same if you changed ISP or your router failed and the ISP sent a replacement, so although a inconvenience it’s a relatively minor one .
You can change the new hub details to match the old hub details before swapping out the old hub for the new one .

Re: Digital Voice

licquorice — Sun, 29 Sep 2024 09:13:58 GMT

@Graydee Yes, connect new hub to laptop and change settings before swapping over.

Re: Digital Voice

Anonymous — Sun, 29 Sep 2024 09:30:36 GMT

If you connect by ethernet then the WiFi connection to the old Hub should cease, so no conflict while setting up. But many modern laptops don't have ethernet. If that's the case, simply turn off the old Hub, turn on the new one & connect to it's WiFi. Make the changes, turn it off & swap it over. Everything should then reconnect as before.

Bear in mind that you can't separate the 2.4 & 5GHz bands on the SH2 if you have those split now.

Re: Digital Voice

Graydee — Sun, 29 Sep 2024 11:31:20 GMT

Looking at the back of the Smart hub2 there are only 3 ethernet ports and one WAN port ! on my old hub there are 4 ethernet ports which I have equipment connected to all 4, the manual says do not connect to the WAN port. How do I get round this as the 4 items I use do not have WiFi capabilty, Why have BT reduced the number of ports? What is the WAN port for?

Re: Digital Voice

iniltous — Sun, 29 Sep 2024 12:18:36 GMT

The SSID /password etc is irrelevant with wired devices , ( your initial ‘complaint’ seemed to be regarding wireless access , although obviously you may have wired and wireless devices ) ….the 4th port is a switchable between a LAN and WAN , so as you don’t have FTTP you can use the 4th port as a LAN , you may need to check the router settings to ensure ‘full fibre mode’ isn’t switched on to make it a LAN port

Re: Digital Voice

Graydee — Sun, 29 Sep 2024 16:10:10 GMT

I have alot of wifi devices so I have changed the id andpassword tothe sameas my old hub but Iwas asking about the 4 ports at the back as I use all 4 on the existing hub. I do not have full fibre so as you say I need to check the router settings, thanks for your help