This topic

Spoofing my telephone number

5progface — Mon, 30 Sep 2024 08:20:27 GMT

This morning at 08:56:15, I received a call from my own number, it was annotated as "Nuisance" on the handset.

Also logged in my recent callers.

This is not the first time this has happened.

Is it possible for BT to trace the origin of this call?????

Voicemail digi essentials phone

5progface — Tue, 03 Sep 2024 08:44:40 GMT

When a call is sent to voicemail, and the calls button is pressed on the handset, does it display my home phone number??

Re: Voicemail digi essentials phone

Michael_D — Wed, 04 Sep 2024 07:23:32 GMT

Hi @5progface.

Can I just check, is it an outgoing call that you are making that is going to voicemail. or is it for an incoming call to your phone?

Michael

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 07:34:38 GMT

G'day Michael

These are incoming calls, which go to voicemail.

When I press the calls button on the handset, the display shows my home phone number.

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 08:12:31 GMT

Also received a call at 0909 this morning and display shows my Home phone number

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 08:16:01 GMT

It is logged in my recent callers

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 08:37:28 GMT

Checked my Voice mail on phone and two calls at 0909 were from 07378905507 from Parcelforce.

But when I pressed calls on the phone one showed up as my home phone number.

Another incoming call at 0909 on phone display showed my Home phone number.

???????

Re: Voicemail digi essentials phone

iniltous — Wed, 04 Sep 2024 08:49:27 GMT

It can often be the case that with some spam calls , they spoof the number they are calling from and use the same number they have called , so if you answered the call ‘live’ and looked at the display on the phone as it were ‘ringing’ , the number displayed is your own number , and should you use 1471 ( last number that called you ) it reports your own number , because that’s what the scammer programmed their system to forward as the CLI information ( calling line information ) …why they do this is unclear , obviously if the CLI said International or something you probably would never pick up the phone .

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 09:33:20 GMT

Five of these calls were from Parcelforce and not scam calls.
A live call on the phone display showed my home number, but it was from Parcelforce.

Re: Voicemail digi essentials phone

Michael_D — Wed, 04 Sep 2024 09:54:40 GMT

Has it only been calls from Parcelforce that you have noticed it happening on or has it been other numbers as well, @5progface?

Michael

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 10:03:15 GMT

Happens on other calls too.

Re: Voicemail digi essentials phone

Michael_D — Wed, 04 Sep 2024 11:20:46 GMT

Thanks @5progface. On the other calls that you have seen this on, are they numbers that you have as contacts or random numbers?

Has it just been calls going to the voicemail or have you seen your own number appear when you are answering a call?

Michael

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 14:00:36 GMT

There are no contacts entered in phone, and are on random numbers.
I sometimes see our own number on an incoming call as well calls sent to voicemail.
One from this morning is in the log of incoming calls.

Re: Voicemail digi essentials phone

Christopher_G — Wed, 04 Sep 2024 17:00:26 GMT

That's really strange, @5progface

I recommend speaking to our technical support team so they can check everything from our side and run through some troubleshooting with you.

Please come back and let us know what happens.

Chris

Re: Voicemail digi essentials phone

5progface — Wed, 04 Sep 2024 17:44:37 GMT

Contacted tech support via chat, entered my message, waited 30 minutes, No Reply.

Gave up

Re: Voicemail digi essentials phone

Peter_W — Thu, 05 Sep 2024 12:03:02 GMT

I'm disappointed to hear that you weren't able to get this sorted @5progface

I'd definitely recommend giving our team another try, or also try calling or using our text fault service, and we'll be able to get this checked out.

You can find all the details you need on our contact us page.

Peter

Re: Voicemail digi essentials phone

5progface — Thu, 05 Sep 2024 12:34:02 GMT

Thanks Peter,
I intend to try later.
Busy at the moment

Re: Voicemail digi essentials phone

5progface — Thu, 05 Sep 2024 13:50:34 GMT

Eventually contacted tech team.
They assure me that my number has Not been spoofed.

I think that the protocol regarding calls sent to voicemail seems to be that on pressing the calls button on the handset will show ones own number, but I will await the next call which goes to voicemail and check.

Re: Voicemail digi essentials phone

Leanne_T — Thu, 05 Sep 2024 15:05:47 GMT

Thanks for coming back to us with an update @5progface

Please let us know how you get on when the next call goes to voicemail.

Leanne.

Re: Voicemail digi essentials phone

5progface — Thu, 05 Sep 2024 16:07:55 GMT

Will Do