New telephone number is not associated with where we live!

Paul24RS — Fri, 11 Oct 2024 11:26:56 GMT

Hi,

I have recently moved to York and have signed up to BT Broadband and Digital Voice. This has all gone without problem. My issue is that we have been given a telephone number with the area code 01430 - which is associated with the Yorkshire and Humberside exchange at Market Weighton (25 miles away) - rather than the expected YORK area code 01904.

I rang BT to ask for a York number but was told that due to the exchange I had the 01430 number. Supposedly the 01904 number is associated with the North Yorkshire exchange. Given we are in the centre of York I cannot understand why our number cannot be changed!

Any thoughts, guidance on how to get our number changed would be very welcome.

Thanks

PS. We are new to York hence cannot retain an existing number

Re: New telephone number is not associated with where we live!

jac_95 — Fri, 11 Oct 2024 12:57:39 GMT

Hi Paul24RS,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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New telephone number is not associated with where we live!

Re: New telephone number is not associated with where we live!