This topic

How does BT contact me when phone is not working

colin2018 — Mon, 14 Oct 2024 16:31:58 GMT

Landline is not working been in touch with BT faults was told closed issue will be re opened or something like that (fault first reported in September).

Notice on my account the contact customer box was tex to mobile, not possible as I don't have mobile on my account.

Changed it today to email.

Is there a way to contact BT about this without phoning.

Re: How does BT contact me when phone is not working

Crimliar — Mon, 14 Oct 2024 18:27:59 GMT

What level of sarcasm are you expecting in your answer? You have to give them something to go on! If you know your account number, you could always try writing them a letter! Or maybe you could drop by a high-street EE shop. Failing that, it seems like we are down to telepathy or smoke signals!

Re: How does BT contact me when phone is not working

colin2018 — Tue, 15 Oct 2024 05:31:40 GMT

Do not understand where sarcasm comes into this?

Thanks for your suggestions.... yes I could send a letter but have you seen cost of stamps, no EE shop around here, telepathy is not something I am familiar with and smoke signals are difficult with smokeless fuel.

Re: How does BT contact me when phone is not working

gg30340 — Tue, 15 Oct 2024 07:32:44 GMT

As you apparently have an Internet connection because you have an email address you could use the online chat.

https://www.bt.com/help/contact-bt/technical-support/landline

Re: How does BT contact me when phone is not working

colin2018 — Tue, 15 Oct 2024 08:25:51 GMT

Great thanks for the link.

Re: How does BT contact me when phone is not working

Carlusha — Tue, 15 Oct 2024 09:17:09 GMT

@colin2018wrote:
Notice on my account the contact customer box was text to mobile, not possible as I don't have mobile on my account.

Duh! The fact that your mobile number isn't with BT does not prevent them texting you. Your mobile number should be recorded on your profile.

Re: How does BT contact me when phone is not working

colin2018 — Wed, 16 Oct 2024 06:27:24 GMT

There is no mobile signal here.

Re: How does BT contact me when phone is not working

Peter_W — Wed, 16 Oct 2024 10:03:29 GMT

Hi @colin2018, which network is it you have your mobile with, and what model of phone are you using?
Many providers now offer the option of WiFi calling, which allows you to use your home broadband connection to carry calls in place of the normal cellular signal.

If available, this is just a toggle you enable in your phone's settings, and you continue to make and receive calls the same way you always would.

Peter

Re: How does BT contact me when phone is not working

colin2018 — Wed, 16 Oct 2024 12:34:53 GMT

Thanks for the advice Peter.

I am on three used to use watsapp on a honor phone but upgrades to software then my phone not suitable so option was to buy another phone.

It is just not worth me paying good money for one as I do not call anyone.

Re: How does BT contact me when phone is not working

Peter_W — Wed, 16 Oct 2024 12:45:28 GMT

Thanks @colin2018, WiFi Calling is a bit different to WhatsApp, as you don't need a separate app to use this.

You just enable the setting if it's available on your phone, and then continue to make calls the same way you always would.

Without knowing the exact model of Honor phone you're using I can't say for sure the exact steps to enable this, or if it's supported, but usually the steps would follow something like this:

Go into the phone app > Select the 3 dots in the top right hand corner of the screen > Select settings > Look for the option for WiFi calling, and slide this to the on position.

I'll keep everything crossed this is something you can use.

Peter