Digital - personal alarm system

Shoegal — Wed, 16 Oct 2024 10:36:01 GMT

Hello hive minds.. Elderly relative on a development has been switched to digital by BT. Relative has a pull cord / alarm system that is running on analogue. Understand the potential of 'dropped calls' to the alarm call centre now it has been switched. Relative was told by the managing agents to not switch until the system had been upgraded on site to digital. However, relative forgot about this info and BT say they can't reverse it (no 14 day change of mind??). Relative has been told by BT that it can't be switched back and only a new line can be provided with a change of number and a £130+ bill. Guidance please..

Re: Digital - personal alarm system

iniltous — Wed, 16 Oct 2024 11:42:03 GMT

I suspect your relative has misunderstood, if they have been migrated to Digital Voice, so the ‘phone’ is now to be connected to the BT router , then that’s a done deal , ordering a new line will achieve nothing , as that will be provided on the same basis , as a DV phone service .
Alarm providers have had decades to prepare for this , if the opportunity to delay DV ( by indicating the presence of an incompatible alarm ) was missed and the conversion to DV has happened, then I doubt there is any way to go back to the PSTN ( legacy ) phone network….FWIW , if your relative was a ‘new’ customer of this alarm company, ( so a new occupant of the ‘development’ needing an ‘alarm’ , the alarm provider would have to provide a newer version of whatever alarm they provide that can work alongside DV , so really all the alarm company needs to do is upgrade your relative to their current alarm ( as they will do with brand new customers ) rather than fob off their existing customers base with the old alarm equipment , saying to them , delay your conversion to DV for as long as possible …( because it suits the alarm provider ) this is really an issue for the alarm provider

This topic

Digital - personal alarm system

Re: Digital - personal alarm system