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Vulnerable Elderly Lady - Broadband fault... how to contact BT ?

Tryingtohelpmymother — Fri, 18 Oct 2024 16:26:02 GMT

Mum's home phone and Broadband have stopped working. She needs her BT line to connect to a 24 hour Lifeline service for her personal safety in case of a fall / heart problems.

I'm trying to inform BT by calling them on my mobile, but keep getting pushed to the automated 0330 123 4150, and am unable to leave a message / talk to anyone. I am simply told an OpenReach engineer is on the case, but how can they be without her telephone number / address / etc ?

This is unbelievably frustrating, and putting her at risk. Is there anything I can do ?

Re: Vulnerable Elderly Lady - Broadband fault... how to contact BT ?

imjolly — Fri, 18 Oct 2024 16:32:43 GMT

Is your mother registered here. https://www.bt.com/help/here-for-you

Re: Vulnerable Elderly Lady - Broadband fault... how to contact BT ?

Anonymous — Fri, 18 Oct 2024 16:37:33 GMT

Try chat here.

Re: Vulnerable Elderly Lady - Broadband fault... how to contact BT ?

Tryingtohelpmymother — Fri, 18 Oct 2024 16:41:52 GMT

Thank you - on it now

Re: Vulnerable Elderly Lady - Broadband fault... how to contact BT ?

Peter_W — Fri, 18 Oct 2024 17:30:59 GMT

Good evening @Tryingtohelpmymother.

Thanks for reaching out to us here on the BT Community.

I've just sent you over a private message so we can get a few more details on this one.

Peter