This topic

Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 13:25:20 GMT

Caller ID is working with the phone socket at the back of the hub but is not working through the Digital Voice Adapter

Any advice please?

Re: Caller ID not working with Digital Voice Adapter

imjolly — Mon, 13 Dec 2021 13:51:04 GMT

do you have DV phones connected to hub? does the phone connected to adapter ring just no caller ID? does caller ID work on the phone connected to adapter if connected to socket on rear of hub?

Re: Caller ID not working with Digital Voice Adapter

Keith_Beddoe — Mon, 13 Dec 2021 13:54:08 GMT

@Stevek1311 wrote:

Caller ID is working with the phone socket at the back of the hub but is not working through the Digital Voice Adapter

Any advice please?

I wonder if its supposed to work, as caller ID is normally sent as a tone burst just before the first ringing current. Unless the DV adapter can replicate this signal, its never going to work.

The home hub must emulate this in firmware, but it may not be sent over DECT in a format that the DV adapter can replicate, but the BT DV handsets can.

Which model of phone are you using?

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 17:34:56 GMT

@imjollywrote:
do you have DV phones connected to hub? does the phone connected to adapter ring just no caller ID? does caller ID work on the phone connected to adapter if connected to socket on rear of hub?

Need to be careful here about the word 'connected' So I'll be a bit pedantic:

No phones are wirelessly connected to the hub
An old tech analogue answer phone is connected to the phone socket on the back of the hub - and Caller ID works for that
A cordless phone hub is plugged into a Digital Voice Adapter - and Caller ID works very occasionally however when same was plugged into the back of the hub Caller ID worked fine

So I think Keith is right on this - just about to reply to him

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 17:48:23 GMT

@Keith_Beddoewrote:
@Stevek1311wrote:
Caller ID is working with the phone socket at the back of the hub but is not working through the Digital Voice Adapter
Any advice please?

I wonder if its supposed to work, as caller ID is normally sent as a tone burst just before the first ringing current. Unless the DV adapter can replicate this signal, its never going to work.
The home hub must emulate this in firmware, but it may not be sent over DECT in a format that the DV adapter can replicate, but the BT DV handsets can.
Which model of phone are you using?

The phone I'm using on the DVA is a BT6510 quad cordless digital phone. But as per reply above it worked perfectly when connected to the phone socket on the hub so I think the model number is irrelevant

So I'm thinking you're right that the DVA may be incapable of reliably supporting Caller ID. But if that's the case a significant part of the house of cards that is Digital Voice roll out is in trouble as the DVA is the supposed solution for houses where hub location is not appropriate for phone use.

Now I know I could just use a two way adapter into the socket on the back of the hub but then I lose:

a) one of the supposed benefits of Digital Voice (the two lines)

b) the ability to replicate the phone extension sockets that I'd paid for but were cut off by Digital Voice

I'm not prepared to accept any outcome that doesn't have Caller ID working on all my phones.

I'm thinking BT may not have got the DVA design right. Would be good if a BT person could give a clear answer that yes it does or no it does not support Caller ID. If they say the first then I have a faulty one they can replace but if they say the latter then I'm back to arguing with them about imposing DV on me.

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 18:46:56 GMT

@Keith_Beddoewrote:
. . .The home hub must emulate this in firmware, but it may not be sent over DECT in a format that the DV adapter can replicate, but the BT DV handsets can. . .

I don't think the DVA connects to the hub over DECT. I believe it's pure wireless as you use the WPS button on the hub to link it

Full guide https://www.bt.com/content/dam/bt/help/user-guides/Digital-Voice-Adapter-userguide.pdf

Re: Caller ID not working with Digital Voice Adapter

Keith_Beddoe — Mon, 13 Dec 2021 19:25:07 GMT

@Stevek1311 wrote:

@Keith_Beddoewrote:

. . .The home hub must emulate this in firmware, but it may not be sent over DECT in a format that the DV adapter can replicate, but the BT DV handsets can. . .

I don't think the DVA connects to the hub over DECT. I believe it's pure wireless as you use the WPS button on the hub to link it

Full guide https://www.bt.com/content/dam/bt/help/user-guides/Digital-Voice-Adapter-userguide.pdf

Its DECT, the WPS button is dual purpose, this has been raised many times before.

I think the truth is that BT would rather you use their special DV handsets which do handle the CLI correctly.

The DV adapter is a simple solution for many older users with basic wired phones which do not support caller ID anyway.

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 21:03:42 GMT

Thanks Keith, so DECT it is. Of course DECT is capable of transferring Called ID as it does from cordless hub to handset

Whatever, it's still an issue if BT don't have a Caller ID solution away from the hub for existing phones. Let's see if they comment here on whether the Digital Voice Adapter does support Caller ID or not.

Re: Caller ID not working with Digital Voice Adapter

Keith_Beddoe — Mon, 13 Dec 2021 21:41:39 GMT

@Stevek1311 wrote:

Thanks Keith, so DECT it is. Of course DECT is capable of transferring Called ID as it does from cordless hub to handset

Whatever, it's still an issue if BT don't have a Caller ID solution away from the hub for existing phones. Let's see if they comment here on whether the Digital Voice Adapter does support Caller ID or not.

It may not have the hardware/firmware to present the correct conditions (1200 Baud FSK data burst) , prior to ringing, for the phone to interpret.

If you had a pair of headphones with a capacitor to block the DC, you could listen to see if you could hear the tone burst when a call comes in. Its very short, but very distinctive.

Re: Caller ID not working with Digital Voice Adapter

imjolly — Mon, 13 Dec 2021 21:48:25 GMT

If caller ID works sometimes with adapter can you try on a DV phone going to settings,phone settings,line settings,call settings and then change call mode from multi to single and see if that helps

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Mon, 13 Dec 2021 23:57:01 GMT

@imjollywrote:
If caller ID works sometimes with adapter can you try on a DV phone going to settings,phone settings,line settings,call settings and then change call mode from multi to single and see if that helps

I'd try but I have no idea how to do that. When you say 'DV phone' do you mean any phone connected to the hub or a special phone?

I can find no multi/single call mode setting I can change on the hub or via My BT. The BT Help Page says I should be able to via My BT but actually My BT only presents these only customisation options

Call Protect, Voicemail Essentials, Call Diversion, Call Waiting, Call Barring

So I'm lost

See screengrab:

Re: Caller ID not working with Digital Voice Adapter

imjolly — Tue, 14 Dec 2021 10:07:54 GMT

@Stevek1311

you need a DV phone which is usually supplied by BT - choice is normally 1 advanced DV phone or 2 essential DV phones or 1 DV adapter. you appear to have opted for adapter

there are a lot of settings which you need phone as not part of MYBT

you may be able to phone CS 150 and see if you can persuade CS to sent essential phone free

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Tue, 14 Dec 2021 11:24:48 GMT

Well I have a written letter from BT that most would read as saying all my then services (ie incl Caller ID) would work through the Digital Voice Adapter. And it's plain ridiculous to advertise that settings can be adjusted via My BT if in fact they can't.

Without an input from BT here to the contrary, it's hard to escape the conclusion that this whole DV roll out by BT is a complete Horlicks. They just haven't done a proper use case model based assessment and frankly have way too many dots that just don't join up. They should suspend it until all those roll out design issues are fixed - and they are all easily fixable IF the will is there.

Re: Caller ID not working with Digital Voice Adapter

Keith_Beddoe — Tue, 14 Dec 2021 11:40:35 GMT

@Stevek1311

Its perfectly possible the caller ID can only be enabled on one of the analogue presented connections, either the port on the home hub, or the port on the DV adapter, selected of course by a BT DV phone which you do not have.

It would need someone who has both a DV phone, and a DV adapter to prove this.

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Tue, 14 Dec 2021 12:07:10 GMT

Very possible. Which would further back my 'use case' comment.

Think we've exhausted your and imjolly's considerable expertise and many thanks both for your time.

Let's see if BT comment here

Re: Caller ID not working with Digital Voice Adapter

imjolly — Tue, 14 Dec 2021 12:13:06 GMT

@Keith_Beddoe wrote:

@Stevek1311

Its perfectly possible the caller ID can only be enabled on one of the analogue presented connections, either the port on the home hub, or the port on the DV adapter, selected of course by a BT DV phone which you do not have.

It would need someone who has both a DV phone, and a DV adapter to prove this.

there are no settings in the DV phones about caller ID

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Fri, 17 Dec 2021 12:08:29 GMT

Quick update

So I used the Tech Support chat, was promised a solution in 24 hours. Guess what, no solution. Today I get an email 'would I recommend the Digital Voice Adapter?'

Well right now I'd likely say there are more attractive paper weights because as a phone extender it's pretty useless unless you want to step back to 1980 functionality

But will give tech support another ping

Re: Caller ID not working with Digital Voice Adapter

imjolly — Fri, 17 Dec 2021 12:14:54 GMT

I read through posts but couldn't see if you had gone to hub manager then select your phone number then reset base station and see if that helps as you would need to re-pair the DVA to hub

Re: Caller ID not working with Digital Voice Adapter

Stevek1311 — Fri, 17 Dec 2021 16:53:10 GMT

@imjollywrote:
I read through posts but couldn't see if you had gone to hub manager then select your phone number then reset base station and see if that helps as you would need to re-pair the DVA to hub

Do you mean Restart (I'm guessing not) or Reset to Factory settings (which is a right pain afterwards)?

Re: Caller ID not working with Digital Voice Adapter

imjolly — Fri, 17 Dec 2021 17:02:21 GMT

If you go to hub manager then select your phone number then you should see reset base which is resetting just the dect base station