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BT answering service working with no BT account active

rogereab — Sun, 20 Oct 2024 19:25:28 GMT

With BT unable to offer full fibre or give a date for it I have changed to Vodafone and moved the BT generated digital phone number over as well. All works OK except that of course Vodafone does not operate an answering service on full fibre installations.

This begs the question (which BT advisors are stumped) on as to why, if a caller is phoning my number from a BT/Openreach network, it goes straight to a BT answering service which of course I no longer have as I'm not a BT customer anymore.
Vodafone now say, that the only way over this is to pay for a new phone number which is unacceptable as this is a BT problem.

Anyone else had this silly problem or know's of a way around this?

Thanks

Roger B

Re: BT answering service working with no BT account active

Anonymous — Sun, 20 Oct 2024 21:48:31 GMT

An error somewhere in the porting process.

Re: BT answering service working with no BT account active

rogereab — Mon, 21 Oct 2024 09:27:33 GMT

Probably, but who in BT/Openreach has the knowledge/ability to correct the problem which only occurs for BT users and how do I contact them?

Re: BT answering service working with no BT account active

Anonymous — Mon, 21 Oct 2024 09:37:06 GMT

It will be down to Vodafone to sort out as the gaining provider.