This topic

Landline

William1957 — Fri, 18 Oct 2024 14:11:18 GMT

I don't have a dialling tone on my 2 house phones, .Can anybody help with this.

Re: Landline

imjolly — Fri, 18 Oct 2024 14:39:27 GMT

are you on digital voice?

have you checked for outage in your area

have you phoned CS 03301234150 to report a fault

Re: Landline

chrisjp — Fri, 18 Oct 2024 14:44:11 GMT

We need a lot more information.
Are you on digital voice or are your still on the older analogue phone system?
Did your loss of dialling tone occur after you were migrated to digital voice?
You say 2 of your house phones have lost dialling tone. Does that imply another phone is still working? If so, how are the 3 phones connected to the incoming line?
Did your dialling tone just suddenly stop or did it happen after some sort of modification to your phone system?

Re: Landline

iniltous — Fri, 18 Oct 2024 15:01:16 GMT

It’s not that unusual for customers of other providers , that still consider they have a ‘BT line’ to post on here , so ( OP ) are you a BT customer ?
If you are , have you tried a known working phone in the master socket ( if you are not yet on DV ) , if you are on DV , then do you have telephone service at the BT Hub phone port , if you do , the extension phones are not BT or Openreach’s responsibility.

Landline.

William1957 — Tue, 22 Oct 2024 08:36:03 GMT

Openreach has just informed me that my landline is now working. BT came next and said they were sorry for inconvenience. Will my next bill be less or am I just being greedy.

Re: Landline.

iniltous — Tue, 22 Oct 2024 09:49:06 GMT

Impossible to know if you are being greedy or not , given the lack of information provided , so ‘possibly’ is the answer .

Re: Landline.

Anonymous — Tue, 22 Oct 2024 11:09:06 GMT

@iniltous

There was no information forthcoming on the original thread either. no idea why a new one was started. But given that was dated 18th, it seems to have been resolved within SLA. So no compensation due.

Re: Landline.

William1957 — Tue, 22 Oct 2024 11:41:46 GMT

Unable to use my phone for the last 4 days. No incoming or outgoing service.

Re: Landline.

Peter_W — Tue, 22 Oct 2024 14:45:10 GMT

Hi @William1957, I'm glad to hear that your landline is working again!

With compensation, as @Anonymous highlighted this would only be paid if your fault took longer than SLA to resolve, which is set at 2 working days.

You can find more information about how this works on our help page here, but if you wanted to check the exact timeline of the fault and if you were eligible, you're best reaching out to our customer care team so they can check your account directly.

Peter

Re: Landline.

William1957 — Thu, 24 Oct 2024 15:44:48 GMT

👍.