https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412668#M100680 <P>I support a 90 year old who has a fault on his analogue phone line. &nbsp;I received this text yesterday and reply But there is no response&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85789i687D826578D93A6B/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpeg" alt="image.jpeg" /></span></P><P> </P> Sat, 26 Oct 2024 10:15:53 GMT FredWP 2024-10-26T10:15:53Z https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412668#M100680 <P>I support a 90 year old who has a fault on his analogue phone line. &nbsp;I received this text yesterday and reply But there is no response&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85789i687D826578D93A6B/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpeg" alt="image.jpeg" /></span></P><P> </P> Sat, 26 Oct 2024 10:15:53 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412668#M100680 FredWP 2024-10-26T10:15:53Z https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412675#M100681 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/341511">@FredWP</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Do you know if the user's account is <A href="https://www.bt.com/about/digital-impact-and-sustainability/our-approach/our-policies-and-report/bt-vulnerability-policy" target="_blank">registered as a vulnerable user</A>? Hopefully the service is back up and running soon, but it may be worth speaking with our <A href="https://www.bt.com/help/contact-bt/technical-support/landline" target="_blank">Technical Support team</A> to see if they can offer any more advice.</P> <P>Chris</P> Sat, 26 Oct 2024 10:23:40 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412675#M100681 Christopher_G 2024-10-26T10:23:40Z https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412677#M100682 <P>is the person registered here&nbsp; &nbsp;<A href="https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf" target="_blank">https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf</A></P> Sat, 26 Oct 2024 10:25:13 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vulnerable-customer/m-p/2412677#M100682 imjolly 2024-10-26T10:25:13Z