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VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 11:27:54 GMT

We have just gone from analogue phone to the new VOIP fibre phone. Base station works fine but our three cordless phones have ceased to work -- do we need to buy new phones -- can you buy a base and cordless that will all work together ?

Re: VOIP PHONE & CORDLESS

licquorice — Thu, 31 Oct 2024 11:38:53 GMT

Struggling to understand your problem, you say the base station works but not the handsets, that doesn't make sense.

Are you a residential user or business? The 2 have totally different voice systems.

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 11:41:53 GMT

residential. the base station works fine but 3 cordless phones no longer seem to speak to the base and hence useless

Re: VOIP PHONE & CORDLESS

licquorice — Thu, 31 Oct 2024 11:47:48 GMT

I'm failing to understand how you know the base station is working if you can't connect to it with the handsets.

The connection between the base station and handsets is entirely independent of how you phone service is delivered.

Have you plugged the base station into the green socket at the rear of the hub?

Are you sure your digital voice service has been activated?

Does your phone number appear in the hub manager or does it show 'not configured'?

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 11:52:01 GMT

yes all plugged in and working to make a call from the base - altho the ring on the base is now mouse like -- I suspect it just means buying a VOIP phone -- thanks vm for your help

Re: VOIP PHONE & CORDLESS

Keith_Beddoe — Thu, 31 Oct 2024 11:56:46 GMT

@arturo-roger

The BT phones use DECT to connect to the hub, so not really true VOIP phones, so a normal VOIP would not work. BT Business use true VOIP phones.

Check the base volume setting, as it may have been turned down.

Re: VOIP PHONE & CORDLESS

licquorice — Thu, 31 Oct 2024 11:57:34 GMT

No it doesn't, mean you have to buy a VoIP phone.

Your phone system hasn't changed. All that has changed is where you plug your phone in.

I'm still struggling to understand the concept of making a call from a cordless base station.

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 11:59:50 GMT

we had (and still have) a base with three cordless spread around the house - we can now make calls from the base. The cordless phones now no longer functional -- I think we have to buy a phone that will connect properly with the new

BT fibre line -- sorry if not being clear

Re: VOIP PHONE & CORDLESS

iniltous — Thu, 31 Oct 2024 12:03:51 GMT

It’s still not clear how you have determined that your pre-existing base unit ( now connected to the BT Hub ) is working , if it’s handsets that came with it don’t work …how can it be plugged in and working to make calls from the base , but the three cordless handsets don’t work , unless you have some odd system where the base unit has a wired handset ( that works ) but the 3 cordless handsets don’t ( personally never seen a cordless DECT system , that has 1 corded phone and multiple cordless phones ) .

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 12:01:18 GMT

thanks turning the think upside down but cannot see anything that allows us to change volume

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 12:04:26 GMT

the one base is connected via the green socket and works to make a phone call but now not sure which phone we need to buy that will work in a meaningful way

Re: VOIP PHONE & CORDLESS

iniltous — Thu, 31 Oct 2024 12:06:56 GMT

How have you made a successful call from the base if the ( cordless ) handset associated with it doesn’t work ?

Re: VOIP PHONE & CORDLESS

Anonymous — Thu, 31 Oct 2024 12:13:19 GMT

@arturo-roger

I can only guess that mean you have a system with four cordless handsets, one of which charges on the base? If that is the case then as already said, nothing has changed except possibly the distance to the base if the handsets are now further away than they were.

If you have something different then you're going to have to be specific with exactly what.

Base station ring volume/tone is generally set from one of the handsets connected to the base.

Re: VOIP PHONE & CORDLESS

licquorice — Thu, 31 Oct 2024 16:42:14 GMT

@arturo-roger as has been repeatedly stated, you don't need to buy anything.

Re: VOIP PHONE & CORDLESS

arturo-roger — Thu, 31 Oct 2024 16:44:33 GMT

thanks for reminding me